MAGFAST
Reviews and Complaints

I'm having trouble opening my account due to my email account. Something's wrong with it.

And I know my batch number's coming up, or it's already started.

I'm in batch 27.

I don't know what to do about it. I'm not getting any more emails from my account.

I purchased a Pro Kit in 2020 knowing these products were in development. Four years later, they have delivered only half what they were developing.

They can seem or dont want to send a wall plug charger, Apple Watch charger, or a cigarette charger that was supposed to be in the Pro Kit. The brick chargers I did receive are okay but not great. I asked for a refund for the Apple Watch charger that cost me $99 since no longer have my watch. Magfast sent me a refund check in February 2024.

The check bounced.

Twice I have contacted their customer support and no response. Are they succumbing to their likely demise?

I saw a very compelling video nearly 4 years ago for this startup company and decided to plunk down $300 to 'get in' on what portended (or is it 'pre...'?) to be an incredibly versatile suite of charging products that would end the clutter of charging cables necessary to charge all of my portable devices and even provide 500amps of power to boost a car battery when needed (!). the chargers were supposed to carry enough stored power to last for days without having to recharge them.

Panacea discovered, right? Yes it took years to receive my products, but I understood what I was signing up for, a startup... I was proud to be an early adopter of what I expected to be 'life-changing' tech and even though I was concerned I may have been scammed, the responses I received from the company while sparse at first, eventually was reassuring and last month I finally did receive my order. Fantastic!

Oh my the products are beautiful, almost Apple-like in their sleekness and polish. "7 ways to get power out" and "5 ways to get power into them... again panacea for the cable weary! Then I began to use them...

and that's where a couple of wheels fell off of this ride. Despite the pretty blinking lights Magfast tells us indicates just how fast the power was going into my device, I found charging speed on my iPhones was no faster than using other means to charge my phones, and in fact I would say using the fast-chargers that now come with iPhones is actually quite faster than even ...using a cable pugged into either the 4x4" Life or the 3x larger Extreme. So, no value there but still, I remained intoxicated by the idea that I could charge these devices once and be able to recharge phones cordlessly multiple times and when the Magfast devices became depleted I could recharge them "Fast" and resume happy cordless, clutterless charging in an hour or so. That's when the other two wheels fell off.

I found that charging an iphone from nearly zero to full using Life was no faster than what I'd been using but was able to get two good charges on that small device before it was depleted and needed recharging itself. Extreme on the other hand provided one good charge on an iphone 13 Also no faster than the Apple fast charger and became depleted by more than 50% (this was supposed to be their workhorse!). But here's the worst part and what really destroys the entire reason for buying the thing... I had Extreme plugged into a wall outlet for OVER 20 HOURS and still did not recharge to more than 20%.

I tried switching between both the micro-USB and USB-C inlets and neither method of recharging this pretty 10" doorstop worked any faster. Then there's the beautiful Qi charging pads on the thing... this is the cornerstone of the technology to be able to simply place your phone onto the Qi pad to get your MagFast on. There are 3 Qi pads on Extreme (Life has one) and guess what?

the Magnets on these devices are so weak and finicky in that the slightest movement while the phone was on the Qi pad (I mean like blowing out birthday candles slight) disconnects the charging and my phone sat there Looking pretty and proud for several impotent hours without charging! I tried putting two phones on Extreme and one charged up while the other didn't. The only way to really get a solid charge using these devices (and that includes the spiffy Air phone stand/cradle) is to... keep them plugged into a wall outlet!

So... Seymour's claims-- destroyed. My whole reason for buying this stuff-- destroyed. Magfast doesn't do what it claims to do.

Nothing earth-shattering or life-changing at all. I will say this much: After a couple of emails to them, they ARE promising to give me a "Full Refund" which is a comfort.

BUT I have to pay to send these useless bricks back to them myself AND they will only give me the refund AFTER they receive them back, in their original boxes -- thank goodness I saved them. Not the treatment I would have expected for the 4-years of patience I showed, for being an early-adopter.

6 months after NOT getting my order, I have emailed them 18 times, asking for a refund. I got ONE email back saying they'd provide it...& then multiple others saying I need to BUY MORE CRAP from them, & to, "be patient", & to "please bear with them", & blah, blah, blah.

I filed a report with the BBB & they did NOT respond. I filed a report with the state of NY (Consumer division) & Magfast hasn't responded to them either. I just called their CS #, 863-624-**** & 917-624-****, & it's just a recording from Seymour babbling on about how great they are, but how much work they still have left to do. THIS COMPANY IS NOTHING BUT SCAMMERS.

I can easily back up EVERYTHING I've stated... I have tons & tons of documentation. Sadly, NO ONE THERE can be bothered to respond.

At this point, I'm going to either file a police report for intentional theft & then hire an attorney OR may just go straight to an attorney. Either way, STAY AWAY FROM THIS HORRID COMPANY.

One of the biggest complaints is how long it has taken to actually deliver the products. 3 1/2 years is a bit long even for a crowdfunding company.

I finally received my pro kit which is still missing Road & Wall with no expected shipping date. Worse is the small capacity of the units especially considering the cost. Yes, they are innovative, they look great, the packaging is similar to Apple, often better than the product enclosed. The Extreme has only 6000 mAh rating.

It cant even charge my iPad to 100%. It contains only 3 cells. My 30,000mAh cost 1/3 the price and can charge my iPad and phone to 100% on one charge. The Life is almost a joke.

Again the for the cost the product is underwhelming at best. Finally, the company was/is pushing multiple new products when they havent even shipped products sold over 3 years ago.

I watched the whole presentation off the Link on Facebook though this charger was going to be AMAZING, don't waste your time and money, they claim a lifetime warranty "normal ware and tear"( you need to register your product on their website very easy to do), I DID. (Tested 25,000 bends) but just like all chargers where the cord meets the port to plug in your phone it started to separate causing charging failure , I've done nothing out of the ordinary, I tried to contact support after weeks if not months of waiting for replies finally I was contacted and told I did not register my cord when I received it (which I know for a fact I did) therefore voiding the warranty also it's a C-port on each end And if you don't have a certain type of charging block you need to hunt one down but they offered a USB A attachment(At no extra charge)that you simply put one end of the charger into and then it goes to any charging block however I did not receive that. So I started calling/emailing when I got my charger and telling them time after time I never received it they're just really bad with their customer service they don't listen to their customers and basically call everyone liars very very sad and they want a lot of money for their stuff and it doesn't charge speedy fast it was a cool charger because of what the cord is wrapped in but other than that a million thumbs down doesn't live upto what they claim.d