MAGFAST
Reviews and Complaints

After watching a compelling video online, I pre-purchased $297.00 of products from Magfast on March 9, 2020. I periodically inquired about the status of my order and would get what I can only describe as a pre-generated response, always claiming, "We are working hard to get these orders out." On one occasion, I did correspond with a real person who attempted to aid me by changing my order from the "Green" colored products I originally ordered to alpine white to expedite my order.

The order never came.
Recently, I received a new product video from Magfast touting a new piece of luggage. Like the original videos, the product looks impressive and inviting. I received a response to my last email inquiry telling me to verify my mailing address by clicking a link. Once I clicked on the link, a very deceptive list of products was pre-selected for you to purchase (see attachments).

Magfast is attempting to convince me to repurchase a product "AGAIN" without making good on my previous order from March 2020. The Gaul!
Overall, my experience with this company has been poor, and I would not recommend anyone purchase anything from them. I cannot speak to the quality of their products because I have not received the products I ordered. I have not raged on them and have been patient and polite, but in my mind, this situation has become absurd.

You do, however, have to admire the quality of the scam though. I just feel fortunate they could only steal $297.00 from me.

MAGFAST has still not fulfilled some pre-orders from 2017. They have not and likely will never manufacture two of the components missing from Pro Kits already sold and shipped.

They have already admitted that they are on the brink of bankruptcy and are asking for more investors to get on board and risk everything because of their failed management. Instead of focusing on manufacturing and shipping the existing pre-orders dating back seven years ago, they veer off on a tangent, using the money from existing Pro Kit pre-order sales to set up manufacturing of charging cables. Then, believe it or not, they start to manufacture the most overpriced luggage I have ever seen, available in three sizes. This foolishness has led them to their current situation as a failing company.

Many customers will end up losing their pre-orders and the money they paid.

Investors, particularly new ones, will have nobody to blame but themselves for taking the risk when MAGFAST goes bankrupt. Their reckless business model was a nightmare from the start.

I'm having trouble opening my account due to my email account. Something's wrong with it.

And I know my batch number's coming up, or it's already started.

I'm in batch 27.

I don't know what to do about it. I'm not getting any more emails from my account.

I purchased a Pro Kit in 2020 knowing these products were in development. Four years later, they have delivered only half what they were developing.

They can seem or dont want to send a wall plug charger, Apple Watch charger, or a cigarette charger that was supposed to be in the Pro Kit. The brick chargers I did receive are okay but not great. I asked for a refund for the Apple Watch charger that cost me $99 since no longer have my watch. Magfast sent me a refund check in February 2024.

The check bounced.

Twice I have contacted their customer support and no response. Are they succumbing to their likely demise?

I saw a very compelling video nearly 4 years ago for this startup company and decided to plunk down $300 to 'get in' on what portended (or is it 'pre...'?) to be an incredibly versatile suite of charging products that would end the clutter of charging cables necessary to charge all of my portable devices and even provide 500amps of power to boost a car battery when needed (!). the chargers were supposed to carry enough stored power to last for days without having to recharge them.

Panacea discovered, right? Yes it took years to receive my products, but I understood what I was signing up for, a startup... I was proud to be an early adopter of what I expected to be 'life-changing' tech and even though I was concerned I may have been scammed, the responses I received from the company while sparse at first, eventually was reassuring and last month I finally did receive my order. Fantastic!

Oh my the products are beautiful, almost Apple-like in their sleekness and polish. "7 ways to get power out" and "5 ways to get power into them... again panacea for the cable weary! Then I began to use them...

and that's where a couple of wheels fell off of this ride. Despite the pretty blinking lights Magfast tells us indicates just how fast the power was going into my device, I found charging speed on my iPhones was no faster than using other means to charge my phones, and in fact I would say using the fast-chargers that now come with iPhones is actually quite faster than even ...using a cable pugged into either the 4x4" Life or the 3x larger Extreme. So, no value there but still, I remained intoxicated by the idea that I could charge these devices once and be able to recharge phones cordlessly multiple times and when the Magfast devices became depleted I could recharge them "Fast" and resume happy cordless, clutterless charging in an hour or so. That's when the other two wheels fell off.

I found that charging an iphone from nearly zero to full using Life was no faster than what I'd been using but was able to get two good charges on that small device before it was depleted and needed recharging itself. Extreme on the other hand provided one good charge on an iphone 13 Also no faster than the Apple fast charger and became depleted by more than 50% (this was supposed to be their workhorse!). But here's the worst part and what really destroys the entire reason for buying the thing... I had Extreme plugged into a wall outlet for OVER 20 HOURS and still did not recharge to more than 20%.

I tried switching between both the micro-USB and USB-C inlets and neither method of recharging this pretty 10" doorstop worked any faster. Then there's the beautiful Qi charging pads on the thing... this is the cornerstone of the technology to be able to simply place your phone onto the Qi pad to get your MagFast on. There are 3 Qi pads on Extreme (Life has one) and guess what?

the Magnets on these devices are so weak and finicky in that the slightest movement while the phone was on the Qi pad (I mean like blowing out birthday candles slight) disconnects the charging and my phone sat there Looking pretty and proud for several impotent hours without charging! I tried putting two phones on Extreme and one charged up while the other didn't. The only way to really get a solid charge using these devices (and that includes the spiffy Air phone stand/cradle) is to... keep them plugged into a wall outlet!

So... Seymour's claims-- destroyed. My whole reason for buying this stuff-- destroyed. Magfast doesn't do what it claims to do.

Nothing earth-shattering or life-changing at all. I will say this much: After a couple of emails to them, they ARE promising to give me a "Full Refund" which is a comfort.

BUT I have to pay to send these useless bricks back to them myself AND they will only give me the refund AFTER they receive them back, in their original boxes -- thank goodness I saved them. Not the treatment I would have expected for the 4-years of patience I showed, for being an early-adopter.

6 months after NOT getting my order, I have emailed them 18 times, asking for a refund. I got ONE email back saying they'd provide it...& then multiple others saying I need to BUY MORE CRAP from them, & to, "be patient", & to "please bear with them", & blah, blah, blah.

I filed a report with the BBB & they did NOT respond. I filed a report with the state of NY (Consumer division) & Magfast hasn't responded to them either. I just called their CS #, 863-624-**** & 917-624-****, & it's just a recording from Seymour babbling on about how great they are, but how much work they still have left to do. THIS COMPANY IS NOTHING BUT SCAMMERS.

I can easily back up EVERYTHING I've stated... I have tons & tons of documentation. Sadly, NO ONE THERE can be bothered to respond.

At this point, I'm going to either file a police report for intentional theft & then hire an attorney OR may just go straight to an attorney. Either way, STAY AWAY FROM THIS HORRID COMPANY.