MAGFAST Phone Numbers and Emails

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Customer Care:

  • (863) 624-3278
  • (917) 624-9336

MAGFAST Emails:

Customer Care
Media
Press Inquiries
Is this your business?
PissedConsumer Club

Contact Information

MAGFAST Website:

MAGFAST Help Center:

Corporate Office Address:

MAGFAST LLC
1 Grandview Avenue
Cornwall-On-Hudson, New York 12520
United States

MAGFAST Customer Service Reviews

3.6 / 5
Good
Chris W Ajz
Magfast Seems to Troubled Company
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

I purchased a Pro Kit in 2020 knowing these products were in development. Four years later, they have delivered only half what they were developing.

They can seem or dont want to send a wall plug charger, Apple Watch charger, or a cigarette charger that was supposed to be in the Pro Kit. The brick chargers I did receive are okay but not great. I asked for a refund for the Apple Watch charger that cost me $99 since no longer have my watch. Magfast sent me a refund check in February 2024.

The check bounced.

Twice I have contacted their customer support and no response. Are they succumbing to their likely demise?

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Guest-4793155
Luxe cable

I ordered a Luxe thinking that it was coming with an Apple tip!We now have two of them and are unable to charge our I pads or Phones!If I read it correctly the additional Tips/ connectors are very expensive..we were optimistic but these are sadly useless!
Irene Mahelsky
803-429-****
They have resolved my issue !Very nice ,helpful,customer service!

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How Good is MAGFAST's Customer Service?

Haskel Xyw
Haskel Xyw
Feels Disappointed | Apr 02, 2024

Did not speak to them

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Envy Wiw
Envy Wiw
Feels Satisfied | Feb 07, 2023

order magfast usbc to usbc cable but do not received
my free adapter usb -a it was not inside !!!!!
Please call me 601-819-**** or email jthomas1963@***.net so i can used my magfast cable to charged my cell phone .
Thanks Jeff thomas

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Janeah Pkq
Janeah Pkq
Feels Satisfied | Nov 30, 2022

Customer Service at MAGFAST is the best I have ever experienced. Superior people.

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Summary of MAGFAST Customer Service Calls

175 TOTAL
CALLS
01:12 AVG CALL
DURATION
6% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MAGFAST?

Request for Information Question:

  • “Inquiry”
  • “Status of my not received free adapters”
  • “What is the status on my order?”

Payments and Charges Question:

  • “Billing issue”
  • “Have not yet received my charger. and you do not recognize my email”
  • “Change payment source”

Shipping and Delivery Question:

  • “Need ETA On order”
  • “When is my shippong date?”
  • “When is the shippong date?”

Product/ Service Question:

  • “To order product”
  • “Damaged canle”
  • “Where are my products”

Account Question:

  • “Cant sign in, cant figure out how to place my order.”
  • Cannot access my account
  • “If I pay my account up in full would I have my order shipped earlier?”

Activation/ Cancellation Question:

  • “Want to be sure my other order is cancelled”
  • “Canceling order”
  • “To cancel one of the items I had ordered”

Refund Question:

  • “I want a refund & them to stop taking money monthly.”
  • “Refund”

Cards Question:

  • “Change card information”
  • “Used wrong credit card”

Return/ Replace Question:

  • “Replace my charger cable”

Other Question:

  • “Not receiving replies to my email inquiries”
  • “I lost my magfast Lux usb-c to usb-c”
  • “Charging”

About

Summary

MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.

MAGFAST reviews and complaints

MAGFAST is ranked 31 out of 897 in Gadgets and Accessories category

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