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Contact MAGFAST Customer Service

MAGFAST Phone Numbers and Emails

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Customer Care:

  • (863) 624-3278
  • (917) 624-9336

MAGFAST Emails:

Customer Care
Media
Press Inquiries
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How to Contact MAGFAST?

Most Popular Number:

(863) 624-3278
Total calls: 195 Issues resolved: 5 Last call: Apr 24, 2025
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PissedConsumer Reporter

Magfast customer service phone number is (863) 624-3278. Customers who can’t reach the line should try calling an alternative support number which is (917) 624-9336. Get in touch with one of the support representatives by phone to address general inquiries about the company and its products, resolve issues with your order, leave a review about your purchase, get information about products design and usage, get assistance with shipping and handling, and address other consumer inquiries. Tuesdays usually have the biggest number of calls, so it’s better to avoid calling Magfast support at the beginning of the week to save your time.

Magfast email address for reaching out to the customer care department is hello@magfast.com. Are you a representative of the media? Do you have press inquiries? Send them to press@magfast.com to get assistance and connect with a corporate PR department.
Are you an investor? Do you seek investor support? Shoot a note to Investors@magfast.com to get help. If you would like to learn more about the partnership programs, send an email to partners@magfast.com.

The company’s head office is based in New York. Magfast address for the corporate headquarters is 1 Grandview Avenue, Cornwall-On-Hudson, New York 12520, United States. If needed, you can send a letter to get in touch with the company offline. However, if the issue is urgent and should be addressed as quickly as possible, calling or emailing is the best option.

Besides calling and emailing, consumers can reach out to the support team via the Magfast website by filling out an online inquiry form. To complete the form, press the “Support” button at the bottom of the page. If you don’t find the answer you need in the articles published, please follow the “Submit a request” hyperlink in the upper right corner of the page.

MAGFAST Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • MAGFAST Customer Service is rated at 3.4 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.

    Source Distribution
    73% phone 27% email
  • The best phone number to call MAGFAST is 8636243278. 87% of consumers used this number to address their issues and concerns.

  • The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as MAGFAST may ask you for the following information to identify you as a customer: order id or tracking no.

View full overview ›
PissedConsumer Club

Contact Information

MAGFAST Website:

MAGFAST Help Center:

Corporate Office Address:

MAGFAST LLC
1 Grandview Avenue
Cornwall-On-Hudson, New York 12520
United States

MAGFAST Customer Service Reviews

3.4 / 5
Average
Ivan J Gwe
Do not buy from MAGFAST, they are scammers.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I'm geniunely upset, these people have scammed me out of my money, they tried to give me something called magbucks in response to use as a discount in their new products, it apparently has 2x the value as the amount of money I didn't get back, you pick a discount option, I got $400 dollars as magbucks, so I used the $400 dollar discount and applied it at checkout and guess what? It doesn't apply at all and gives me a it doesn't work with this value or whatever.

SCAM...

COMPANY. IGNORE!

bill n Pcw
The constant lies and excuses
stars-rating stars-rating stars-rating stars-rating stars-rating
3.3

The most disreputable company I have ever dealt with unfortunately. Their products are very good, but their delays and non delivery of items are very frustrating.
They promised certain items as perks for investing in the company draw you in but then they fail to deliver. Its an endless stream of excuses for why they never keep their commitments, and their customer support is Terrible

How Good is MAGFAST's Customer Service?

Oluwadamilola Jgf
Oluwadamilola Jgf
Feels Disappointed | Apr 16, 2024

Scammers

Read full quote
Haskel Xyw
Haskel Xyw
Feels Disappointed | Apr 02, 2024

Did not speak to them

Read full quote
Envy Wiw
Envy Wiw
Feels Satisfied | Feb 07, 2023

order magfast usbc to usbc cable but do not received
my free adapter usb -a it was not inside !!!!!
Please call me 601-819-**** or email jthomas1963@***.net so i can used my magfast cable to charged my cell phone .
Thanks Jeff thomas

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Janeah Pkq
Janeah Pkq
Feels Satisfied | Nov 30, 2022

Customer Service at MAGFAST is the best I have ever experienced. Superior people.

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Summary of MAGFAST Customer Service Calls

225 TOTAL
CALLS
01:11 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call MAGFAST?

Payments and Charges Question:

  • “I never got the 2 chargers I paid for, can I please have my 80.00 back?”
  • “My Lux charger I started using on my iPhone 11 at the first inital ordering is now stopped. Haricn”
  • “My charger just stop to charge”

Request for Information Question:

  • “Order status”
  • “Questions regarding hiring Orkin”
  • “Questions on Magbucks and future products”

Product/ Service Question:

  • “Gave money yet no products???”
  • “I’m Wondering where my products are that I ordered”
  • “Defective product”

Shipping and Delivery Question:

  • Not recieved any brick,wall,air,Extreem&6yr warranty paid 2/25/22 & i invested$1000 its been over 3 years
  • “Have not received my original order”
  • “Never received my order of approximately $300 worth of magfest products ordered in May or June of 2021”

Account Question:

  • My account and items purchased
  • Cant get emails from my email account about my shipping
  • “Cannot access my account”

Return/ Replace Question:

  • “Return address”
  • “Replace my charger cable”
  • “Resolve incorrect email issues”

Refund Question:

  • “Refund”
  • “I want a refund & them to stop taking money monthly.”

Activation/ Cancellation Question:

  • “Want to be sure my other order is cancelled”
  • “Canceling order”
  • “To cancel one of the items I had ordered”

Cards Question:

  • “Change card information”
  • “Used wrong credit card”

Other Question:

  • “Pissed”
  • “Magbucks redemtion”
  • “Magbucks”

Compare MAGFAST Customer Service To

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