Contact MAGFAST Customer Service
MAGFAST Phone Numbers and Emails
Customer Care:
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(863) 624-3278
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(917) 624-9336
MAGFAST Emails:
MAGFAST Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MAGFAST Customer Service is rated at 3.5 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call MAGFAST is 8636243278. 86% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as MAGFAST may ask you for the following information to identify you as a customer: order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
MAGFAST Customer Service is rated at 3.5 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call MAGFAST is 8636243278. 86% of consumers used this number to address their issues and concerns.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as MAGFAST may ask you for the following information to identify you as a customer: order id or tracking no.
People call MAGFAST mainly because of request for information, product/ service, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact MAGFAST is hello@magfast.com. 99% of customers use this email address to address their issues and concerns.
Contact Information
MAGFAST Website:
MAGFAST Help Center:
Corporate Office Address:
MAGFAST Customer Service Reviews
The most disreputable company I have ever dealt with unfortunately. Their products are very good, but their delays and non delivery of items are very frustrating.
They promised certain items as perks for investing in the company draw you in but then they fail to deliver. Its an endless stream of excuses for why they never keep their commitments, and their customer support is Terrible
The worst. You see, I believe that the whole Magfast story is just that. A made up company with no product deliveries but plenty of ways to order product.
I purchased a Pro Kit in 2020 knowing these products were in development. Four years later, they have delivered only half what they were developing.
They can seem or dont want to send a wall plug charger, Apple Watch charger, or a cigarette charger that was supposed to be in the Pro Kit. The brick chargers I did receive are okay but not great. I asked for a refund for the Apple Watch charger that cost me $99 since no longer have my watch. Magfast sent me a refund check in February 2024.
The check bounced.
Twice I have contacted their customer support and no response. Are they succumbing to their likely demise?
How Good is MAGFAST's Customer Service?
Summary of MAGFAST Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call MAGFAST?
Payments and Charges Question:
- “I never got the 2 chargers I paid for, can I please have my 80.00 back?”
- “My Lux charger I started using on my iPhone 11 at the first inital ordering is now stopped. Haricn”
- “My charger just stop to charge”
Request for Information Question:
- “Questions on Magbucks and future products”
- “I like information on my chargers that I purchased”
- Inquiry
Shipping and Delivery Question:
- “Never received my order of approximately $300 worth of magfest products ordered in May or June of 2021”
- “Investment / delayed order”
- “Need ETA On order”
Product/ Service Question:
- “Defective product”
- “Product inquiry”
- “Where are my products”
Account Question:
- My account and items purchased
- Cant get emails from my email account about my shipping
- “Cannot access my account”
Return/ Replace Question:
- “Replace my charger cable”
- “Resolve incorrect email issues”
- “Change of address and email address”
Refund Question:
- “Refund”
- “I want a refund & them to stop taking money monthly.”
Activation/ Cancellation Question:
- “Want to be sure my other order is cancelled”
- “Canceling order”
- “To cancel one of the items I had ordered”
Cards Question:
- “Change card information”
- “Used wrong credit card”
Other Question:
- “Magbucks”
- My order?
- “Not happy customer”
Compare MAGFAST Customer Service To
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