Barry B Qjg

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Verified Reviewer

Con man

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I placed an order in 2018 for products. I paid for the products and never received them.

I watched update videos of the CEO traveling around the world and telling customers there was a delay, but all products would be sent out. Now in 2024, he says the company almost went bankrupt, so they had to restructure. In doing so, all past orders were cancelled. To make it up, he stated they would be issuing what they call 'Magbucks,' valued at double your initial charges, that could be used at their store.

However, when you try to use your Magbucks, you find it is not a store credit, but a discount to get you to give more money.

With a cost of $37 for a single C to C cord, most of us wouldn't shop there anyway. But if you do, be warned you could lose your money.

View full review
Pros:
  • You get to watch the ceo take videos around the world using your money
Cons:
  • Never received the products

Preferred solution: a warning out to people to avoid this company

User's recommendation: Avoid at all costs

1 comment
MAGFAST_CustomerCare

We agree this was an unacceptable preorder experience. Our product range is remarkable and highly rated.

The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown. We have shipped tens of thousands of our products to happy customers.

We sorry we were unable to ship yours before our restructuring went into effect. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.

We will have an agent get in touch with you to help. We hope we can resolve things to your satisfaction.

Taylor L Biv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Customer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered.

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Updated by user Nov 22, 2024

They saw my post here and finally responded (over a week later). I’ll post another update when it gets resolved.

Original review Nov 20, 2024
I bought $891 July of 2021 and waited patiently for them to come. Eventually the company decided to discontinue the products I had originally ordered, but they promised something in the future.

Fast forward a while and they announced theyd double your money. In doing so, they gave you vouchers for what you had already spent that could only be used for up to 50% of the cost of your order. That means that if I wanted to get anything close to the products I ordered over three years ago I would have to pay hundreds of dollars more. That is a really cheeky way to rake more cash out of all of its customers.

I emailed asking for a refund; the first response I got said they were busy and would get back to me, then I they sent a generic email telling me how to access my account. I tried sending another email and got the same we are busy email back. I tried calling and got an email saying they dont have phone representatives and to email instead. Its been impossible to get ahold of the customer service and all they want is more money.

Was still okay waiting a few more years for the original products, but theyve discontinued them and I dont even like the look of the new ones. The whole process has been super disappointing, I just want a refund, which I think is fair considering their ability to deliver on their promises and their sketchy ways of getting more money.

These are just a few of the emails and conversations. After the first email I sent I sent others with different wording that were even more specific to no avail.
View full review
Loss:
$891
Pros:
  • Cool product
Cons:
  • Scam
  • Products do not actually come
  • Expensive

Preferred solution: Full refund

User's recommendation: DO NOT BUY

Torrence Hmm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Scam, don't be fooled

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MAGFAST - Scam, don't be fooled

Waited for years for a product that they never delivered. Don't trust this company that is built on artificial hype and false advertising.

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Preferred solution: Apology

User's recommendation: Pass!

Jeffrey T Gja

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Verified Reviewer

I am having problems reactivating my lux benefits

Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come

MAGFAST Reply:
Thank you for reaching out. I do see that our team emailed you a couple of times to help. Please check your inbox and your spam folder if you don't see it right away.
View full review
Preferred solution:

My account

Steven J Xfk

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Verified Buyer

Poor product

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MAGFAST - Poor product

Nothing as product cant be used, so Ill probably discard it. Doesnt work on iPhones.

Terrible, no one to talk to.

Ill contact my credit card company. Deceptively advertised as useful for all cell phones.

Phone support is nonexistent. No one gets back to me either.

MAGFAST Reply:
Hi Steven. Thank you for your feedback. We apologize that you're not able to use the free USB-C cable. Our customer care team has reached out to you to help resolve your concerns to your satisfaction.
View full review
Loss:
$8
Preferred solution:

Full refund

1 comment
Guest

I have been waiting over 4 years for the products I ordered but I have to admit that I had a choice of lightning or C-type charger.

Joanna S Yqa

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Verified Reviewer

Not happy customer

I have an iPhone and this so called free item keeps costing me money. Once I start my new job I was going to buy some at regular price.

Now I dont think so! I sat through that entire presentation snd for what!

MAGFAST Reply:
Hi Joanna. Thank you for your feedback.
The MAGFAST Lux is $37 regular price. But we're offering you a USB-C cable at just $7 for S/H. We do ask if you want to switch to Lightning for a $5 fee because of the additional cost for us. We buy the MFI tips directly from Apple and they are very expensive.
Anything else is something you can add if you want but you do not have to.
Of course we understand if this offer isn't for everyone. Thank you for checking us out!
View full review
Preferred solution:

I want the correct cable for free!

Randolph E Kvg

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Verified Reviewer

I didn't receive any adapters with my lux cables

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I bought 3 lux cables and when I opened the boxes there were no adapters. In the box was the flyer card that say the cable comes with adapters.

MAGFAST Reply:
Hi Randolph! If you ordered on Amazon, they do not come with adapters. All you need to do is follow the included instructions to claim your free adapters.
However, if you ordered from our website or through Indiegogo and they didn't come with adapters, please reach out to customer care at Hello@MAGFAST.com and we'll be glad to help you out!
View full review
Preferred solution:

The missing adapters.

Dean Y Xdx

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Verified Buyer
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Verified Reviewer

Refund

MAGFAST - Refund

Its been too long and I have not received my order. I would like to request a refund. Thanks.

Dean Young

MAGFAST Reply:
Dean,
Please reach out to customer care directly at Hello@MAGFAST.com. Our team is here to help you!
View full review
Preferred solution:

Full refund

Teresa C Bpz

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Verified Reviewer

I have received zero products

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Nothing, other than paying, has occurred and cant reach you by phone, frustrating. I believe its been 3 years since my original order and was supposed to receive phone chargers by October and for sure by Christmas

MAGFAST Reply:
Hi Teresa. I see that customer support responded back to you right away via email. Please make sure to check your inbox!
You will certainly receive your Lux cables by Christmas. :)
View full review
Preferred solution:

I’ve been waiting patiently for 3 years and paid $297 for phone chargers that was supposed to be delivered in October…what would you say would be reasonable?

Kitty E Dkt

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Verified Reviewer

Check on my status for my delivery and I'm not able to get into the website

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Just not getting info to website says Im locked out

Checking on status of my order

Please and Thank you

Kitty

MAGFAST Reply:
Hi Kitty. I see that customer care has reached out to you regarding your question. Please make sure to check our inbox! Thanks so much.
View full review
Preferred solution:

Deliver product or service ordered

Debbie Ifk

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Verified Buyer
|

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Verified Reviewer
| map-marker Ocala, Florida

Where are my products

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MAGFAST - Where are my products

Purchased products June 2021, have yet to hear anything. Unable to speak to anyone. Forest green over $200.00

MAGFAST Reply:
Hi there! Thank you for your feedback. We have an extremely responsive customer care team and publish weekly updates. It looks like you may not be receiving our emails. Please make sure to add our email address to your contacts so our responses go to your inbox.
That said, I see you were provided with a full refund. We hope to see you in the future!
View full review
Gabriele B Zlm

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Verified Reviewer

Well....I invested about 96$ a year and a half ago and haven’t received a thing.

And just today I found a message from you guys asking me for a confirmation order#?? Im not sure I have it any more. What do I do now.

MAGFAST Reply:
Thank you for reaching out, Gabriele. It looks as if you may not have an active pre-order with us. We have contacted you via email and hope to hear from you soon! We look forward to resolving this together.
View full review
Loss:
$96
Preferred solution:

Deliver product or service ordered

Paul M Xla
map-marker Harrisonville, Missouri

Questions about my order

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StWhen you call their number, it puts you through steps to give you a code to contact them. Once you input the phone number they give you the phone rings.

Instead of a real person, you get Seymore talking about how satisfied they are. You never talk to anyone to confirm anything.

MAGFAST Reply:
Hi Paul. I am not sure what you mean when you say 'When you call their number, it puts you through steps to give you a code to contact them.' Our system is not set up that way and I have never heard anyone else having to do that before.
We have reached out to this reviewer to answer his questions and have provided him with a full refund.
View full review
Loss:
$575
Preferred solution:

Full refund

Frances Ruv

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Verified Buyer
|

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Verified Reviewer

Billing issue

MAGFAST - Billing issue
MAGFAST - Billing issue - Image 2

Want to talk with a real person, in person about billing and hopefully change my billing payment date due to unexpected car repairs x4 in last 2 months. Unable to pay on last bill and need to make arrangements. Questions about when merchandise production and receiving of merchandise may be estimated and if I can have the color change from the white to the forest green because it was offered on the next show.

MAGFAST Reply:
Hi Frances. I see that our agents have contacted you and resolved your questions to your satisfaction. Please never hesitate to reach out to us at Hello@MAGFAST.com or (863)624-3278. Thanks so much!
View full review
Preferred solution:

Let the company propose a solution

Betzaida R Vyd
map-marker Staten Island, New York

I have invested $268.00. have not gotten product yet

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I thought that this company was legit. So far the only thing I've received from them is a charge on my account every month since Septrmber 2021.

No notice of any kind as to why the delay if any..I hope to hear from anyone soon..

I made a phone call and left a message..Just waiting to hear from someone soon or i will be contacting the police fraud dept. REF NO: 727****ANOE854KTO

MAGFAST Reply:
Hi there. We have reached out to you several times with no response. Please make sure to check your inbox. We used two different email accounts to reach out as well to make sure you receive our responses.
We apologize if you weren't aware that we're a startup and only recently hit the shipping phase. It's taken much longer than we'd hoped but we're very excited about the next chapter.
You have been fully refunded and we hope to part as friends. Thank you!
View full review
Pros:
  • Products sound great
Cons:
  • Never delivered or contacted customer as to why no product
Loss:
$268
Preferred solution:

Deliver product or service ordered

1 comment
Guest

I'm sorry your patience ran out, I have the full lione of Magfast products and they have changed each aspect of what there products insured. I watch all the live updates, the company is very transparent.

The customer service is beyond any other in my 50 years of my adult life. Roger Southern california

Audrey C Sqh

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Verified Reviewer
| map-marker Peoria, Arizona

Honnest opinion

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Great customer service, thank you. Very easy to understand, exited to see companies marching towards progress

MAGFAST Reply:
Thank you so much for this review!
View full review

About

Summary

MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.

MAGFAST reviews and complaints

MAGFAST is ranked 34 out of 872 in Gadgets and Accessories category

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