Skip to content
  • Login
MAGFAST

MAGFAST

www.magfast.com
What is your customer experience with MAGFAST?

MAGFAST Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • MAGFAST has 3.5 star rating based on 273 customer reviews. Consumers are mostly neutral.

  • 50% of users would likely recommend MAGFAST to a friend or colleague.

  • Rating Distribution
  • Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
    Cons: Being scammed, This is a scam, Misleading video.

View full overview ›

Media from reviews

MAGFAST - Customer Service won’t give a real answer and the company wants me to pay more...
MAGFAST - Customer Service won’t give a real answer and the company wants me to... - Image 2MAGFAST - Customer Service won’t give a real answer and the company wants me to... - Image 3MAGFAST - Customer Service won’t give a real answer and the company wants me to... - Image 4MAGFAST - Customer Service won’t give a real answer and the company wants me to... - Image 5MAGFAST - Customer Service won’t give a real answer and the company wants me to... - Image 6MAGFAST - Customer Service won’t give a real answer and the company wants me to... - Image 7
View all media ›

Top MAGFAST Reviews

Positive Review

"Customer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered."

stars-rating stars-rating stars-rating stars-rating stars-rating

I bought $891 July of 2021 and waited patiently for them to come. Eventually the company decided to discontinue the products I had originally ordered, but they...

Critical Review

"Do not buy from MAGFAST, they are scammers."

stars-rating stars-rating stars-rating stars-rating stars-rating

I'm geniunely upset, these people have scammed me out of my money, they tried to give me something called magbucks in response to use as a discount in their...

Show reviews that mention
order products refund phone money response email orders items account
Filter review
Sort by
Resolved
Ivan J Gwe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cleveland, Texas

Resolved: Do not buy from MAGFAST, they are scammers.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I'm geniunely upset, these people have scammed me out of my money, they tried to give me something called magbucks in response to use as a discount in their new products, it apparently has 2x the value as the amount of money I didn't get back, you pick a discount option, I got $400 dollars as magbucks, so I used the $400 dollar discount and applied it at checkout and guess what? It doesn't apply at all and gives me a it doesn't work with this value or whatever.

SCAM...

COMPANY. IGNORE!

View full review
2 comments
Gianella Slb

We appreciate your feedback. We agree this was an unacceptable preorder experience.

Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.

We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.

Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.

MAGFAST_CustomerCare

Hi Ivan, It looks like you just didn't apply your MAGBucks coupon correctly. They work!

We've had hundreds of customer successfully use their MAGBucks. Please reach out to our customer care team and we can help resolve things for you.

View more comments (1)
Taylor L Biv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives
Updated by user Jan 17, 2025

After some more communication they said they will send me a refund. After I got over the initial hurdle of getting a real response, things just took time.

It was really kind of them to refund me after this long, and I hope the company does well. The customer service is super slow (it took about 3 months to get the confirmation), but it seems like it’ll work out in the end.

Updated by user Nov 22, 2024

They saw my post here and finally responded (over a week later). I’ll post another update when it gets resolved.

Original review Nov 20, 2024
I bought $891 July of 2021 and waited patiently for them to come. Eventually the company decided to discontinue the products I had originally ordered, but they promised something in the future.

Fast forward a while and they announced theyd double your money. In doing so, they gave you vouchers for what you had already spent that could only be used for up to 50% of the cost of your order. That means that if I wanted to get anything close to the products I ordered over three years ago I would have to pay hundreds of dollars more. That is a really cheeky way to rake more cash out of all of its customers.

I emailed asking for a refund; the first response I got said they were busy and would get back to me, then I they sent a generic email telling me how to access my account. I tried sending another email and got the same we are busy email back. I tried calling and got an email saying they dont have phone representatives and to email instead. Its been impossible to get ahold of the customer service and all they want is more money.

Was still okay waiting a few more years for the original products, but theyve discontinued them and I dont even like the look of the new ones. The whole process has been super disappointing, I just want a refund, which I think is fair considering their ability to deliver on their promises and their sketchy ways of getting more money.

These are just a few of the emails and conversations. After the first email I sent I sent others with different wording that were even more specific to no avail.
View full review
Loss:
$891
Pros:
  • Cool product
Cons:
  • Products do not actually come
  • Expensive
  • Scam

Preferred solution: Full refund

User's recommendation: DO NOT BUY

1 comment
MAGFAST_CustomerCare

We appreciate your feedback. We agree this was an unacceptable preorder experience.

Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.

We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.

Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.

Christopher M Bhi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

U got my $ I got no products 3 yrs now

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Not received any brick, wall, air, extreme & 6 yr warranty paid 2/25/22 & I invested $1000. It's been over 3 years.

View full review
Loss:
$1556
Pros:
  • Like products least what i have viewed
Cons:
  • Have not recieved any products

Preferred solution: Deliver product or service ordered

User's recommendation: At this point I plead the 5Th

1 comment
MAGFAST_CustomerCare

We appreciate your feedback. We agree this was an unacceptable preorder experience.

Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.

We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.

Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.

Anonymous
map-marker Queensbury, New York

Seymour mismanagement and consumer fraud

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

So you are saying that after waiting for years while you decided to promote and manufacture everything under the sun, you are not sending me what I preordered.years ago???

View full review

User's recommendation: Don’t be one

1 comment
MAGFAST_CustomerCare

We appreciate your feedback. We agree this was an unacceptable preorder experience.

Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. We may have made some mistakes along the way, but that is a far cry from the accusations made, which are entirely false.

During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown. We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns.

Since you didn’t provide an order number or further details about your account, we are unable to contact you.

Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.

Barry B Qjg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Con man

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I placed an order in 2018 for products. I paid for the products and never received them.

I watched update videos of the CEO traveling around the world and telling customers there was a delay, but all products would be sent out. Now in 2024, he says the company almost went bankrupt, so they had to restructure. In doing so, all past orders were cancelled. To make it up, he stated they would be issuing what they call 'Magbucks,' valued at double your initial charges, that could be used at their store.

However, when you try to use your Magbucks, you find it is not a store credit, but a discount to get you to give more money.

With a cost of $37 for a single C to C cord, most of us wouldn't shop there anyway. But if you do, be warned you could lose your money.

View full review
Pros:
  • You get to watch the ceo take videos around the world using your money
Cons:
  • Never received the products

Preferred solution: a warning out to people to avoid this company

User's recommendation: Avoid at all costs

2 comments
MAGFAST_CustomerCare
reply icon Replying to comment of MAGFAST_CustomerCare

It looks like you didn't provide enough information about your account for us to contact you. Please reach out to customer care at hello@***.com so that we can address your concerns.

MAGFAST_CustomerCare

We agree this was an unacceptable preorder experience. Our product range is remarkable and highly rated.

The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown. We have shipped tens of thousands of our products to happy customers.

We sorry we were unable to ship yours before our restructuring went into effect. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.

We will have an agent get in touch with you to help. We hope we can resolve things to your satisfaction.

View more comments (1)
Harland Kkv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cadillac, Michigan

Gave money yet no products???

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Invested before first production, nothing since. No messages, no products shipped to me , nothing.

Very disappointed in trying to help a startup company. Unless I get some kind of compensation, I will not continue to invest in starting companies and keep my investments in proven businesses

View full review

User's recommendation: Be careful of new companies that will take your money and give you nothing when they actually make money

1 comment
Guest

This review is about what we agree was, in the past, an unacceptable preorder experience. Our product range is remarkable and highly rated - the challenge was with early manufacturing.

This has changed. MAGFAST no longer accepts preorders and all orders are now shipped from stock. Any customer whose preorder was not completely fulfilled is receiving voucher credits for double the full retail value of their unshipped products. During a recent livestream attended by thousands of our customers our CEO personally took full responsibility and outlined these major changes.

You can view the livestream on our status page at: https://***/status/#crucial-customer-update. As we make these difficult changes, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.

Torrence Hmm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam, don't be fooled

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

Waited for years for a product that they never delivered. Don't trust this company that is built on artificial hype and false advertising.

View full review

Preferred solution: Apology

User's recommendation: Pass!

1 comment
MAGFAST_CustomerCare

Hi Torrence. Thank you for your feedback.

We agree this was an unacceptable preorder experience and sincerely apologize for the delays in getting your products to you. Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure.

During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown. We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect.

Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.

Rhonda S Qwr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Looking for a shipping window for my magfast order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

Good day. I am just looking for an approximate shipping window for my MagFast order from long ago.

I am not sure why you are requiring more verbiage for a simple question. I ordered a very expensive recharging system over four months ago and have no idea about the status of my investment. There is also no short communication from this company. The front man is very personable, but very long-winded.

Phew! Everyone lives at high speed and looks for a little more concise information.

View full review
Loss:
$497
Pros:
  • Gorgeous presentations
Cons:
  • Too long winded and felt like a time theft

Preferred solution: Deliver product or service ordered

User's recommendation: Proceed with caution

3 comments
Guest

: .* . This review is about what we agree was a totally unacceptable pre-order experience.

Due to feedback like this, we have discontinued accepting pre-orders in March 2024. To make amends, we are providing MAGbucks credits worth double the full retail value of any unfulfilled pre-orders. During a recent livestream, attended by thousands of our customers, our CEO took full responsibility for past mistakes and introduced significant changes aimed at improving your experience. You can view the crucial update from April 23 here: [PERMALINK TO APRIL 23 CRUCIAL UPDATE].

We acknowledge that our Customer Care response times are currently slower than desired due to the volume of response they are receiving to the recent update.

As we implement these essential changes, we ask for your patience and understanding. Our small team is dedicated to delivering the excellent service you deserve.

Guest

It’s been 4 months for you; it’s been over 4 years for me. And still no product!

MAGFAST_CustomerCare

Any customer whose preorder was not completely fulfilled is receiving credits for double the full retail value of unshipped product. During a recent livestream attended by thousands of our customers our CEO outlined some major changes to MAGFAST and personally took full responsibility for the delays in shipping products.

You can view the livestream update here: https://***/status/#crucial-customer-update. As we make these difficult changes, we respectfully ask for patience as our small team works to give all our customers the experience you deserve.

View more comments (2)
Amy F Oor

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product never received

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Aug 23, 2024

I never received my order from September 2020. The only response i have received from them was an automated email saying they received my message and they are experiencing a heavy volume of emails so a response will be delayed.

Original review Aug 13, 2024
Hello,
I placed order #W200904-****73 for $402 and order #W200904-****79 for $67.50 on September 4, 2020. It is now almost 4 years later and I still have never received any products. I am requesting a full refund. Thank you.
Sincerely,
Amy Fulcher
View full review
Loss:
$470
Pros:
  • Appeared to be cool products
Cons:
  • Never received the products

Preferred solution: Full refund

User's recommendation: Do not order from this company

3 comments
Amy F Oor
reply icon Replying to comment of MAGFAST_CustomerCare

Your comment implies that i have not checked my email. However, i stated in my update that after posting on Pissedconsumer i received 2 emails on August 13th that simply stated you had received my request and that your team would respond as soon as they found the time.

As of October 28th, I still haven't received that response and yet your team was able to post a comment on Pissedconsumer.

I am still requesting a refund. I am not interested in vouchers which can't even be used.

MAGFAST_CustomerCare
reply icon Replying to comment of Amy F Oor

Hi Amy, Thank you for your reply. We don't see that you've reached out to us directly.

The last correspondence we have from you is from March of 2021. If you're replying to our No Reply emails, our team wouldn't see those.

We'll have a team member reach out to you regarding your account. Please look out for that email.

MAGFAST_CustomerCare

This review is about what we agree was, in the past, an unacceptable preorder experience. Our product range is remarkable and highly rated - the challenge was with early manufacturing.

This has changed. MAGFAST no longer accepts preorders and all orders are now shipped from stock. Any customer whose preorder was not completely fulfilled is receiving credits for double the full retail value of unshipped product. During a recent livestream attended by thousands of our customers our CEO personally took full responsibility and outlined these major changes: https://***/status/#crucial-customer-update.

The Magbucks vouchers are taking a little longer than anticipated due to the data audit and will be ready shortly and posted in the Shopify accounts as soon as they are. Customer care is working hard to catch up. We see that this customer has written in 5 times since March and we’ve answered each and every outreach. Please make sure to check your emails along with your spam and promotions folders.

There isn’t a lot we can do if customer don’t read their email correspondence. We will reach out directly once again.

As we make these difficult changes, we respectfully ask for patience as our small team works to give all our customers the experience you deserve. : 1 2 3 .* .

View more comments (2)
Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Warwick, New York

The was not available

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 2 confidential files for company representatives

I Lost faith in the MagFast team, I have sent emails and tried calling Seymour and Kate where like superstars and I feel they let me down, there are items I paid for and still havent received, I was given 2.3K in credits I can use because theres no way to use them and Im afraid if I use them to purchase more items they too will not be delivered.

Just return a call or email. I did believe and was patient

View full review

User's recommendation: Talk to an actual person if you can, texting is nothing but AI boiler plate responses

Anonymous
map-marker Akron, Ohio

My account and items purchased

I have yet to hear about my two orders that as of yet have heard nothing about The first order is back around the time of the pandemic and have never received and my second order

Was about A year and half ago and no news with one either

that either

My patience has worn thin and the need to ask for a refund with both both my orders I really

do not think thats too much to ask for.

I sure would like to resolve this problem and speak to a representative in order to finalize this

Please advise as what you come up with in hopes of settling this Especially when it comes to first order. I feel that is already phased out and have no use for it since I purchased these items on good faith with the e

Expectation of receiving them

Heres hoping I will hear something about this problem Thank you for your time and hope to hear something positive. For it has been too long

To wait

I remain

Peter Bedwell

330-671-****

Please leave a phone # So as to be able to speak to a representative

View full review
1 comment
Guest

Several times I've been told my order will be here and never showed up. Was told that my initial order of the then in development stage purchase price would be equalled as an investment dollar for dollar and then when inquired about it they acted like I was dreaming. I'm at the point now if they can't ship my original order within a day then refund my cost

Bruce M Bhr

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order? Still no real response to my orders.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

No real response to the problems that I have not received my orders. The last question I asked was just before Christmas 2023, because I was promised my orders by then.

They apologized that it would be in the new year of 2024. Now I am told I will get a percentage of my order back for their new products.

I can only say they have lied and scammed many into losing money for products that will never be mailed, and stolen investor money! I have also tried to add my other receipts but they will not upload.

View full review
Loss:
$2000

Preferred solution: Full refund

User's recommendation: Stay away from thieves!

1 comment
Guest

MAGFAST is very sorry to hear you feel this way. We understand you are frustrated about the delays in shipping your pre-ordered products.

We are too and we regret this profoundly. We have had to deal with some extremely tough challenges throughout the development of the products. MAGFAST may have made mistakes, but we are decent people who set ourselves a mammoth task to engineer six products simultaneously. We are just a very small startup project and so the challenges add an extra layer of difficulty for us than they would for a large company with deep pockets.

We agree this was a totally unacceptable pre-order experience. Due to feedback like this, we have discontinued accepting pre-orders in March 2024. To make amends, we are providing MAGBucks credits worth double the full retail value of any unfulfilled pre-orders. During a recent livestream, attended by thousands of our customers, our CEO took full responsibility for past mistakes and introduced significant changes aimed at improving your experience.

You can view the crucial update from April 23 here: [PERMALINK TO APRIL 23 CRUCIAL UPDATE]. We acknowledge that our Customer Care response times are currently slower than desired due to the volume of response they are receiving to the recent update. As we implement these essential changes, we ask for your patience and understanding.

Our small team is dedicated to delivering the excellent service you deserve. .* .

Anonymous
map-marker Akron, Ohio

My account and items purchased

I have been waiting for my item since before the pandemic and to this date I still haven heard anything I regards to it I had changed the color from white to the green that you came out with and never heard anything more

Now I feel that this item is out dated for I ordered the new er item for 500dollars and have not got any thing in return

I feel now my patience has worn and would like my refund for both said items So if that would possibleIt would really help me out

seeing as I feel I was patient enough with said

purchases please advice if we can go with settling this problem

I have not mentioned any negative things in

regards to these orders and just would like to mention. Im a share holder in your business

In your company and would not put negative

Statements towards try to ruining your venture

Thank you and hope we can come to a solution

I remain

Peter Bedwell

330 67* ***

Of hand for I cant seem to find my. Two order numbers

View full review
Blame John H

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Having trouble getting hold of a person

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I bought a bunch of Magfast items and now I can't contact them. I'm concerned that my order (given that it was so long ago) may have been lost in transit.

View full review
Pros:
  • Great products
Cons:
  • Are not responding to me

Preferred solution: Deliver product or service ordered

User's recommendation: I THINK they’re good, but it’s been a long time.

Troy C Gdn

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waited 3 and a half years on order and have recieved NOTHING!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives
Updated by user Oct 22, 2023

I have still NOT heard from Magfast or received my order.

Original review Sep 22, 2023
After watching a compelling video online, I pre-purchased $297.00 of products from Magfast on March 9, 2020. I periodically inquired about the status of my order and would get what I can only describe as a pre-generated response, always claiming, "We are working hard to get these orders out." On one occasion, I did correspond with a real person who attempted to aid me by changing my order from the "Green" colored products I originally ordered to alpine white to expedite my order.

The order never came.
Recently, I received a new product video from Magfast touting a new piece of luggage. Like the original videos, the product looks impressive and inviting. I received a response to my last email inquiry telling me to verify my mailing address by clicking a link. Once I clicked on the link, a very deceptive list of products was pre-selected for you to purchase (see attachments).

Magfast is attempting to convince me to repurchase a product "AGAIN" without making good on my previous order from March 2020. The Gaul!
Overall, my experience with this company has been poor, and I would not recommend anyone purchase anything from them. I cannot speak to the quality of their products because I have not received the products I ordered. I have not raged on them and have been patient and polite, but in my mind, this situation has become absurd.

You do, however, have to admire the quality of the scam though. I just feel fortunate they could only steal $297.00 from me.
View full review
Loss:
$297
Cons:
  • Entire existense of this company

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT give these people your money!

6 comments
Guest

I agree Is has been 3 years I haven’t received my product

Lukah Zpy
reply icon Replying to comment of MAGFAST_CustomerCare

We all understand how crowdfunding works. We understand that you need to introduce and sell a product that is easy to mass produce and get in the customer's hands to get capital to design and manufacture the original product.

But to satisfy and keep the customers happy don't design half a dozen products all at the same time which takes longer to produce and get into the customer's hands. You manufacture one or two products get them into customers hands and make capital to design the next product to go along with the line. That way customers are getting their products sooner and you keep the customer coming back and purchasing more products and everyone's happy. It's been 5 years and I still haven't received the first product that was introduced.

Through two different offers I've purchased lux cables and so far they are performing great and I love them. I've given a few away as presents and I hope I don't have the problems other reviewers are having with them.

MAGFAST_CustomerCare

Hi Troy, Since you didn't leave your full name or order number it's hard to verify if you are writing about our shipping confirmation request - so that we could send out the first products toward your Pro Kit pre-order or something else. If so, it seems there is a misunderstanding regarding the confirmation checkout.

You were not being asked to pay again. You already paid. There was a "gift" code applied for the pro-rated amount of the products you saw listed and the applied gift code would have zeroed out that amount during the checkout. It's true we are running behind where we hoped we would be at this point.

We regret this profoundly. We are just as frustrated by the delays in shipping as everyone else. We set ourselves a mammoth task to engineer six chargers simultaneously. As a small startup project, the challenges that come with that add an extra layer of difficulty for us then they would for a large company with deep pockets.

There are currently major global supply chain issues due to COVID that we have absolutely no control over, but we have worked hard to stay on track and are lucky to have now shipped thousands of our first charging units to our early supporters. Additionally, our top rated MAGFAST Lux cables are available to ship on demand to rave reviews. I’d like to quickly explain why we are launching new products while some of our early products are still in development. It costs millions of dollars to market, produce, launch and support a consumer electronics product.

Yet more complex is that MAGFAST has taken on the job of producing not just one but an entire family of advanced charging products with combined interactive features not yet seen together in the industry. We're literally carving a new path, and it's been full of unexpected bumps and curves and roadblocks along the way, to be sure. New product launches and investment share offerings bring us a step closer to shipping and to the other work of building a great company. We are simply doing what any sensible company does which is to 'develop a product pipeline'.

Products take a long time to develop, so it wouldn't make sense to do nothing about next-generation products until all the existing ones have shipped. The funds raised by our new product sales and investment share offerings will only serve to benefit everyone who has supported this project by moving us closer to our shipping goals and getting the products into your hands sooner!

The majority of our supporters have remained dedicated and enthusiastic about our mission of changing charging for good throughout all of the challenges we’ve faced in bringing our products from idea to a physicalized system of products. We hope this customer reaches out to our customer care department directly so that we can help answer their concerns.

Guest
reply icon Replying to comment of Guest-2438545

Hi Guest 243**** Please provide us with your full name and order information so that we can look up your account. It seems unfair to just post blanket accusations and insults that are categorically untrue and not back it up with any real information.

Let us kindly remind you that you participated in a crowd funded startup project. We understand that this has been a long development time, however we have now shipped thousands of products to our early supporters and are catching up with our backlog.

We also offer a full refund to folks who, for whatever reason, no longer wish to support us. Please reach out to our customer care team at hello@***.com for help with you account.

Guest

Also ripped off by this scam organization, three years ago. Do NOT send these fraudsters one penny.

Guest
reply icon Replying to comment of Guest-2444374

Wow, So it's just not me. Almost exactly my story, but I originally ordered the Green set.

Haven't received it. I was stupid enough to order the luggage and I did receive one, but no charger.

View more comments (5)
CNiven N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Company on *** of Bankruptcy

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Original review updated May 28, 2024

MAGFAST has still not fulfilled some pre-orders from 2017. They have not and likely will never manufacture two of the components missing from Pro Kits already sold and shipped.

They have already admitted that they are on the brink of bankruptcy and are asking for more investors to get on board and risk everything because of their failed management. Instead of focusing on manufacturing and shipping the existing pre-orders dating back seven years ago, they veer off on a tangent, using the money from existing Pro Kit pre-order sales to set up manufacturing of charging cables. Then, believe it or not, they start to manufacture the most overpriced luggage I have ever seen, available in three sizes. This foolishness has led them to their current situation as a failing company.

Many customers will end up losing their pre-orders and the money they paid.

Investors, particularly new ones, will have nobody to blame but themselves for taking the risk when MAGFAST goes bankrupt. Their reckless business model was a nightmare from the start.

View full review

Preferred solution: Full refund

User's recommendation: Be smart and stay away

About

Summary

MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.

MAGFAST reviews and complaints

MAGFAST is ranked 35 out of 969 in Gadgets and Accessories category

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article