314 MAGFAST Reviews | magfast.com @ PissedConsumer

Jimmy J Trl

Undermining customers trust

Nov 26, 2023

1.0

Updated by user Nov 27, 2023

Are you joking me?

Original review Nov 26, 2023

Number (1) MAGFAST LLC IS NOT BBB ACREDITED Number (2 You are being scammed Number (3) Have you ever seen anyone with these products? Number (4) Have you ever seen anyone on YouTube with these products giving a review except for the so called first investors? Number (5) You ever seen footage of them making these products In a warehouse or on an assembly line? Except for the 8 second video of 2 men in white jackets holding one of the products? NUMBER (6) Everyday that goes by, they fill up their own reviews on every platform everywhere they possibly can. Out numbering the bad reviews to stay ahead of the scam. Number (7) Ever seen Seymour in an office with other people? How come he is in an empty office all the time? Number(8 ) Ever seen or heard about winners who have won any of these prizes they give away except a phony list? worth thousands of dollars every week? Number (9) Start up companies fail and when they do, you don't get your money back. Before I get to number 10 I'm gonna share with you some very quick facts about production and the timeine on making things. From DESIGN to LAUNCH, it typically takes around two to five years to make a car from start to finish. This long timeline is to ensure the car is in sound condition for public use as well as to develop original designs that will spark interest within a large market. An average car has about 30,000 parts. Once those parts are manufactured and brought to the final production line, it takes automakers about 18 to 35 hours to produce one mass-market vehicle from welding to full engine assembly to painting. WOW!! 18 to 35 HOURS!!! Let's move on to number 10 Number(10) They have been doing this and taking everyone's money for going on 6 years now and they call it fundraising, crowdfunding, and it's perfectly legal. They will use every excuse in the book to extend the whole process to get as much money as they can. Whether its the pandemic, food chain supply., anything to delay and pushback the production of NOTHING THATS BEING MADE. When the money stops coming in they will say that they ran out of funding and now they can't make the products that were never made to begin with. You have to really look at this way and say to yourself WHY would it take over 5 years to make a charger. They will say anything to defend themselves saying that this is a crowdfunding project over and over again and that you just have to understand that.. One more thing. When it comes to scams, every generation has a person out there like Seymour Segnit , the wife, who is also the other mastermind behind this whole thing but stays under the radar, and the woman from the Upgrade Web Show Kate Kinard we see on the video updates every week are all getting away with this and they probably will unless we all speak up about this.. we can only hope that someone IIke our government would step in or at least Investigate this. Everyone behind this should be behind bars where they belong for taking everyone's hard working money. THERE ARE MILLIONS OF PEOPLE OUT THERE THAT FELL VICTIM TO THIS.. YOUR A FOOL JUST LIKE MYSELF IF YOU BELIEVE THAT IT TAKES OVER 6 YEARS TO MAKE A BATTERY CHARGER EVEN WITH CROWDFUNDING... THEY CAN BUILD A PASSANGER CAR IN 18 HOURS...SO LISTEN TO ME EVERYONE... I'M TELLING YA... GOOGLE THEM... RESEARCH THEM... AND YOU'LL SEE WHATS REALLY GOING ON.

View full review

Loss:

$300

Pros:

Dont give them money

Cons:

Dont give them money

Preferred solution: Apology

User's recommendation: Naaaa

Troy C Gdn

Troy C Gdn |

Waited 3 and a half years on order and have recieved NOTHING!

Sep 22, 2023

1.0

MAGFAST - Waited 3 and a half years on order and have recieved NOTHING!

Updated by user Oct 22, 2023

I have still NOT heard from Magfast or received my order.

Original review Sep 22, 2023

After watching a compelling video online, I pre-purchased $297.00 of products from Magfast on March 9, 2020. I periodically inquired about the status of my order and would get what I can only describe as a pre-generated response, always claiming, "We are working hard to get these orders out." On one occasion, I did correspond with a real person who attempted to aid me by changing my order from the "Green" colored products I originally ordered to alpine white to expedite my order. The order never came. Recently, I received a new product video from Magfast touting a new piece of luggage. Like the original videos, the product looks impressive and inviting. I received a response to my last email inquiry telling me to verify my mailing address by clicking a link. Once I clicked on the link, a very deceptive list of products was pre-selected for you to purchase (see attachments). Magfast is attempting to convince me to repurchase a product "AGAIN" without making good on my previous order from March 2020. The Gaul! Overall, my experience with this company has been poor, and I would not recommend anyone purchase anything from them. I cannot speak to the quality of their products because I have not received the products I ordered. I have not raged on them and have been patient and polite, but in my mind, this situation has become absurd. You do, however, have to admire the quality of the scam though. I just feel fortunate they could only steal $297.00 from me.

View full review

Loss:

$297

Cons:

Entire existense of this company

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT give these people your money!

1 comment

MAGFAST_CustomerCare

Oct 04, 2023

Hi Troy, Since you didn't leave your full name or order number it's hard to verify if you are writing about our shipping confirmation request - so that we could send out the first products toward your Pro Kit pre-order or something else. If so, it seems there is a misunderstanding regarding the confirmation checkout.

You were not being asked to pay again. You already paid. There was a "gift" code applied for the pro-rated amount of the products you saw listed and the applied gift code would have zeroed out that amount during the checkout. It's true we are running behind where we hoped we would be at this point.

We regret this profoundly. We are just as frustrated by the delays in shipping as everyone else. We set ourselves a mammoth task to engineer six chargers simultaneously. As a small startup project, the challenges that come with that add an extra layer of difficulty for us then they would for a large company with deep pockets.

There are currently major global supply chain issues due to COVID that we have absolutely no control over, but we have worked hard to stay on track and are lucky to have now shipped thousands of our first charging units to our early supporters. Additionally, our top rated MAGFAST Lux cables are available to ship on demand to rave reviews. I’d like to quickly explain why we are launching new products while some of our early products are still in development. It costs millions of dollars to market, produce, launch and support a consumer electronics product.

Yet more complex is that MAGFAST has taken on the job of producing not just one but an entire family of advanced charging products with combined interactive features not yet seen together in the industry. We're literally carving a new path, and it's been full of unexpected bumps and curves and roadblocks along the way, to be sure. New product launches and investment share offerings bring us a step closer to shipping and to the other work of building a great company. We are simply doing what any sensible company does which is to 'develop a product pipeline'.

Products take a long time to develop, so it wouldn't make sense to do nothing about next-generation products until all the existing ones have shipped. The funds raised by our new product sales and investment share offerings will only serve to benefit everyone who has supported this project by moving us closer to our shipping goals and getting the products into your hands sooner!

The majority of our supporters have remained dedicated and enthusiastic about our mission of changing charging for good throughout all of the challenges we’ve faced in bringing our products from idea to a physicalized system of products. We hope this customer reaches out to our customer care department directly so that we can help answer their concerns.

Helpful

Marie P Klw

They claim a lifetime warrant y I've been trying to get a hold of the company to know avail.

Sep 03, 2023

1.5

MAGFAST - They claim a lifetime warrant y I've been trying to get a hold of the company to know avail.

They got a hold of me through my emails and I read about it and I joined the live feed thought it was pretty cool so I ordered a charger and you're supposed to get a extra connector so it works with your regular chargers because it's a C-port on both ends Will I never got the extra part and the charger did quit working It was pretty good at first I've been trying to get a hold of the company nobody's getting a hold of me

View full review

Loss:

$55

Pros:

Talk a great game

Cons:

Impossible to get in touch with

Preferred solution: Full refund

User's recommendation: Don't waste your time and money

1 comment

MAGFAST_CustomerCare

Oct 04, 2023

Hi Marie, I believe you are talking about the Lux cables and not chargers. We do let everyone know in our ads and on the checkout that our cables are USBC-C and Lightning only.

We offer a free USBC-A adapter tip. They normally come right in the box, and since they are so small, you may have missed it. Or we may have been out of stock when you ordered. We're sorry to hear you had trouble finding or getting a USB A adapter tip.

All you needed to do is register your product and claim your free one.

It's pretty straight forward. Our customer care team answers each and every inquiry, so if you're not seeing our response, please make sure to look in your spam and promotions folders.

Helpful

Rolonda Utx

Rolonda Utx |

Jamestown, New York

Is no charging the white cord

Sep 21, 2023

Updated by user Sep 28, 2023

Very Poor Customer Service ! No call backNo emailNo nothing…1 month laterUnfortunately paid $40 for your cord that’s under warranty and I heard nothingNOT HAPPY !

Original review Sep 21, 2023

I'm not at all satisfied with the customer service on your end I made four phone calls to your landline and that one solve has called me back I picked this cord MEGAFAST n WHY NOT HAPPY ALL I GOT WAS RECORDING SO I HAVEN'T HAD ONE CALL BACK 4 CALLS LATER AND I'M ALL ABOUT CUSTOMER SERVICE AND YOUR CUSTOMER SERVICE IS NO GOOD ABSOLUTELY NO GOOD SORRY NOT SORRY I JUST WANT TO RETURN IT IT'S BROKE DEFECTIVE WHATEVER IT'S NOT CHARGING MY PHONE IN THE MEANTIME I'M WITHOUT A CHARGER I HAVE TO SPEND $40 $37 ON YOUR PRODUCT THAT I CAN NOT GET A CALL BACK IT'S PRETTY SAD NO RECIEPT WAS A GIFT BUT IT'S DEFINITELY YOUR PRODUCT

View full review

1 comment

MAGFAST_CustomerCare

Oct 04, 2023

Hi Rolanda, I'm sorry to hear your MAGFAST Lux cable broke. The best way to reach out is always to email our customer service team.

We're a very small team and receive hundreds of outreach a day, and try to answer everyone as quickly as we can.

There is a warranty protocol to follow. If you email us we will send you a warranty questionnaire to determine if the damage is covered under the warranty and will quickly replace you cable if our tech team clears it for replacement.

Helpful

Resolved

Douglas C Lma

Douglas C Lma |

Resolved: Broken Devices

Aug 10, 2023

Updated by user Aug 11, 2023

They sent a video on how to properly charge the Products.. Without the video, you would assume that the only charging port was an old Micro USB! Everything is working fine now,.

Original review Aug 11, 2023

I am sorry that I got so upset w/o reaching out to the company first! It was a bit stressful as we had a major power out, I went to use my Life and Extreme which was plugged in, but they were dead and had no power... The product is fine and I retract the bad vibes that I might have sent out. The only major issue with the company is the turnaround time between ordering and receiving the product. Took over 2 years! Here's a review of the product itself! After the 2 years it took to receive the product, I would have expected perfection. Instead, Magfast Extreme - Worked fine for a short time, then, the power button times out as soon as you connect a device to it plus it does not charge or hold a charge any longer. Magfast Life - Does not charge using the charging port... It only charged when connected to Magfast Extreme, but since Magfast Extreme doesn't charge any longer, my Life doesn't charge now at all. IIT'S ALL JUNK! I would suggest DO NOT INVEST OR BUY! There are plenty of other products out there that actually work like my Wife's HALO. The only positive thing I have to say is your marketing is awesome!

View full review

Pros:

Marketing

Cons:

Products

Preferred solution: Full refund

User's recommendation: Do Not Invest or Buy

1 comment

MAGFAST_CustomerCare

Sep 01, 2023

We're so happy to hear your MAGFAST products are working as intended and that we were able to help you understand how to charge them effectively. Our customer care team answers each and every inquiry.

Please reach out directly if you have any further questions or concerns. We're always here to help.

Helpful

Resolved

David G Ukr

Resolved: Scam Company

Aug 22, 2023

1.3

Updated by user Sep 21, 2023

Company fixed the issue and I have been provided with apology. They contacted me for a full refund after posting the issues here.

Original review Aug 22, 2023

I have been waiting on my order for more than 2 year. They never respond to any questions. I am pretty sure they just stole my money. WARNING - DO NOT BUY - these guys are scam artists and should be in prison.

View full review

Loss:

$492

Cons:

Everything this is a scam

Preferred solution: Full refund

User's recommendation: stay away

4 comments

MAGFAST_CustomerCare

Sep 01, 2023

Hi David, MAGFAST is a pre-order startup project, as you know. We do understand that this has been a very long development period.

It’s not news that we've had extensive challenges with the original line of chargers - we’ve been very open about the challenges with the charger line and have continually updated our supporters with regular livestream videos, emails and information on our status page. We’ve now shipped thousands of chargers to our earliest customers and the folks who've now received them love them.

Even as we write this - a further 15,000 units are on the ocean with many more close behind. If you no longer want to wait for your products, please reach out to our customer care team directly at hello@***T so that they can help you with a refund of your pre-order.

Helpful

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Penny M Xks

Penny M Xks |

Edmonton, Alberta

I don’t understand

Sep 15, 2023

4.9

Hello got an email from you today. After watching video I tried to confirm my address so you can send out my order when it comes in. Why dose it tell me to pay again after this order has been paid for years ago. Please just send me what I already order at the address on file. I am not interested in ordering more stuff from you just want what is owed to me. Thanks Penny McCullough

View full review

User's recommendation: Be extremely patient in order to receive your product

1 comment

MAGFAST_CustomerCare

Oct 04, 2023

Hi Penny, I'm sorry to hear you had trouble checking out to receive your MAGFAST products. You were not being asked to pay again.

You already paid.

There was a "gift" code applied for the pro-rated amount of the products you saw listed and the applied gift code would have zeroed out that amount during the checkout. The reason you saw a price listed in the first place for your ProKit units is that you paid for a "pre-order," but now that we are shipping physical products we are required by law to list it as a "sale." So for legal, accounting and tax reasons, we needed to create a whole new order for you listing the pro-rated price of the items we are shipping along with the retail price of the products (that's the amount you see crossed out).

Helpful

Roger J Xsg

Praise of product and Customer service.

Aug 31, 2023

4.6

Yes there was an extended period from ordering to shipment date but through the live updates they kept us informed as to delays. Covid interrupted hundreds of thousands of companies in supply chain I carry Extreme Unit in my car with the Jumper cables and have helped out 5 people with emergency jumping needs. Every device i received is working flawlessly. Roger Southern California

View full review

Pros:

Great marketing great customer service great products

Cons:

Preferred solution: nothing All is Well

User's recommendation: Don't look back tom the early days, look at where they have come from to today.

1 comment

MAGFAST_CustomerCare

Sep 01, 2023

Hi Roger, Thank you for taking the time to post your feedback. We appreciate your continued support and understanding through all the challenges MAGFAST faced in bringing the charger system through development.

We're so happy to hear you received your first products and that they are working out for you. Our customer care team is always on the ready if you need anything!

Helpful

Anonymous

Guest-5048738 |

Crescent City, California

I purchased a pkg deal, from Magfast, June -5, 2020!! I still have not received any products!! I’d like to know if anyone else has experienced this from this company!

Sep 04, 2023

My complaint is that Ive NEVER received my order! Ive contacted them, expressing my anger, and its always its coming. Please let me know that this company is legitimate and what I can do to get what I ordered? Or MY MONEY BACK!

View full review

Marie P Fze

Bought one but very upset

Nov 14, 2023

2.5

I watched the whole presentation off the Link on Facebook though this charger was going to be AMAZING, don't waste your time and money, they claim a lifetime warranty "normal ware and tear"( you need to register your product on their website very easy to do), I DID. (Tested 25,000 bends) but just like all chargers where the cord meets the port to plug in your phone it started to separate causing charging failure , I've done nothing out of the ordinary, I tried to contact support after weeks if not months of waiting for replies finally I was contacted and told I did not register my cord when I received it (which I know for a fact I did) therefore voiding the warranty also it's a C-port on each end And if you don't have a certain type of charging block you need to hunt one down but they offered a USB A attachment(At no extra charge)that you simply put one end of the charger into and then it goes to any charging block however I did not receive that. So I started calling/emailing when I got my charger and telling them time after time I never received it they're just really bad with their customer service they don't listen to their customers and basically call everyone liars very very sad and they want a lot of money for their stuff and it doesn't charge speedy fast it was a cool charger because of what the cord is wrapped in but other than that a million thumbs down doesn't live upto what they claim.d

View full review

Loss:

Pros:

Was great at first

Cons:

After a year or so it fails no matter how ginger you are

Preferred solution: A replacement and the extra connector

User's recommendation: I say at your own risk I'd not do it again.

Carol W Yam

Carol W Yam |

No info on pre-order from 5/4/2023.

Nov 10, 2023

I have sent questions concerning my pre order to try to secure an ETA for several months and still have not gotten any answers. I originally ordered 3 Pro kits with the buy 3 get 1 free in all white because i couldn't figure out how to change & get 1 green one. I contacted MagFast on 5/11 & got it changed to 3 white & 1 green. I have not been able to find out any information on when I can expect to get my items. I have never gotten a batch # so looking at the website is useless. Can anyone give me an update? I keep getting information concerning preorders for the new Heathrow & might be interested but not getting any information on nearly $1500 I already have tied up with your company I'm a bit hesitant to invest more. Can you please give me an update on my preorders? The numbers are listed below: PRE-ORDERDATESTATUSTOTAL #W230511-****94May 4, 2023Pre-Order$0.00 for 5 items #W230511-****93May 4, 2023 Thanks so very much! Carol Weekley Sent from my iPhone I also sent this via Email so I have a record of my contacting you. I have previously sent via tge web & can't find any record of my messages. So I decided to send via both messenger & email hoping I can get some response from someone.

View full review

Loss:

$1491

Pros:

Very innovative products

Cons:

Zero or inaccurate responses
Excessive delivery times

Preferred solution: Deliver product or service ordered

User's recommendation: Know what you are getting w/ pre-orders & expected ETAs. 6 months & being told They can't find your pre-order or check the website fir your batch number iv which they never provided is maddening! They have responded we are shipping batch #xx-xx which tells you NOTHING if they do not give you a batch # to watch for. I'm at my wits end trying to secure information from Magfast about my order $ there is NO refund for pre-orders.

Danial G Kpi

Extreme did not successfully jump car

Oct 08, 2023

3.8

Hello, We got our extreme and jump cables a few weeks ago. We had the opportunity to use the jumper cables for the first time and was unsuccessful, we followed the instructions as provided and it did not work. I have another jump box that was able to immediately able to perform the same function.

View full review

Preferred solution: A solution

Jeffrey T Gja

I am having problems reactivating my lux benefits

Jan 28, 2023

Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come

MAGFAST Reply:

Thank you for reaching out. I do see that our team emailed you a couple of times to help. Please check your inbox and your spam folder if you don't see it right away.

View full review

Preferred solution:

My account

Steven J Xfk

Poor product

Jan 10, 2023

1.0

Nothing as product cant be used, so Ill probably discard it. Doesnt work on iPhones.

Terrible, no one to talk to.

Ill contact my credit card company. Deceptively advertised as useful for all cell phones.

Phone support is nonexistent. No one gets back to me either.

MAGFAST Reply:

Hi Steven. Thank you for your feedback. We apologize that you're not able to use the free USB-C cable. Our customer care team has reached out to you to help resolve your concerns to your satisfaction.

View full review

Loss:

Preferred solution:

Full refund

Joanna S Yqa

Not happy customer

Jan 02, 2023

I have an iPhone and this so called free item keeps costing me money. Once I start my new job I was going to buy some at regular price.

Now I dont think so! I sat through that entire presentation snd for what!

MAGFAST Reply:

Hi Joanna. Thank you for your feedback.
The MAGFAST Lux is $37 regular price. But we're offering you a USB-C cable at just $7 for S/H. We do ask if you want to switch to Lightning for a $5 fee because of the additional cost for us. We buy the MFI tips directly from Apple and they are very expensive.
Anything else is something you can add if you want but you do not have to.
Of course we understand if this offer isn't for everyone. Thank you for checking us out!

View full review

Preferred solution:

I want the correct cable for free!

Randolph E Kvg

I didn't receive any adapters with my lux cables

Nov 29, 2022

4.9

I bought 3 lux cables and when I opened the boxes there were no adapters. In the box was the flyer card that say the cable comes with adapters.

MAGFAST Reply:

Hi Randolph! If you ordered on Amazon, they do not come with adapters. All you need to do is follow the included instructions to claim your free adapters.
However, if you ordered from our website or through Indiegogo and they didn't come with adapters, please reach out to customer care at Hello@MAGFAST.com and we'll be glad to help you out!

View full review

Preferred solution:

The missing adapters.

Contact Information

Website:

www.magfast.com

Mailing Address:

1 Grandview Avenue

Cornwall-On-Hudson, New York 12520

United States

Phone:

(863) 624-3278

Contact MAGFAST Customer Service

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MAGFAST

MAGFAST Overview

Media from reviews

Top MAGFAST Reviews

"Extreme did not successfully jump car"

"Undermining customers trust"

Undermining customers trust

Waited 3 and a half years on order and have recieved NOTHING!

They claim a lifetime warrant y I've been trying to get a hold of the company to know avail.

Is no charging the white cord

Resolved: Broken Devices

Resolved: Scam Company

I don’t understand

Praise of product and Customer service.

I purchased a pkg deal, from Magfast, June -5, 2020!! I still have not received any products!! I’d like to know if anyone else has experienced this from this company!

Bought one but very upset

No info on pre-order from 5/4/2023.

Extreme did not successfully jump car

I am having problems reactivating my lux benefits

Poor product

Not happy customer

I didn't receive any adapters with my lux cables

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