MAGFAST
MAGFAST Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAGFAST has 3.6 star rating based on 266 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend MAGFAST to a friend or colleague.
- Rating Distribution
Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
Cons: Being scammed, This is a scam, Misleading video.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAGFAST has 3.6 star rating based on 266 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend MAGFAST to a friend or colleague.
- Rating Distribution
Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
Cons: Being scammed, This is a scam, Misleading video.Recent recommendations regarding this business are as follows: "Do not order from this company", "I THINK they’re good, but it’s been a long time.", "Talk to an actual person if you can, texting is nothing but AI boiler plate responses", "Stay away from thieves!", "Proceed with caution".
Most users ask MAGFAST for the delivery of goods as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top MAGFAST Reviews
"My order? Still no real response to my orders."
No real response to the problems that I have not received my orders. The last question I asked was just before Christmas 2023, because I was promised my orders...
Akron, Ohio
My account and items purchased
I have yet to hear about my two orders that as of yet have heard nothing about The first order is back around the time of the pandemic and have never received and my second order
Was about A year and half ago and no news with one either
that either
My patience has worn thin and the need to ask for a refund with both both my orders I really
do not think thats too much to ask for.
I sure would like to resolve this problem and speak to a representative in order to finalize this
Please advise as what you come up with in hopes of settling this Especially when it comes to first order. I feel that is already phased out and have no use for it since I purchased these items on good faith with the e
Expectation of receiving them
Heres hoping I will hear something about this problem Thank you for your time and hope to hear something positive. For it has been too long
To wait
I remain
Peter Bedwell
330-671-****
Please leave a phone # So as to be able to speak to a representative
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Looking for a shipping window for my magfast order
Good day. I am just looking for an approximate shipping window for my MagFast order from long ago.
I am not sure why you are requiring more verbiage for a simple question. I ordered a very expensive recharging system over four months ago and have no idea about the status of my investment. There is also no short communication from this company. The front man is very personable, but very long-winded.
Phew! Everyone lives at high speed and looks for a little more concise information.
- Gorgeous presentations
- Too long winded and felt like a time theft
Preferred solution: Deliver product or service ordered
User's recommendation: Proceed with caution
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Warwick, New York
The was not available
I Lost faith in the MagFast team, I have sent emails and tried calling Seymour and Kate where like superstars and I feel they let me down, there are items I paid for and still havent received, I was given 2.3K in credits I can use because theres no way to use them and Im afraid if I use them to purchase more items they too will not be delivered.
Just return a call or email. I did believe and was patient
User's recommendation: Talk to an actual person if you can, texting is nothing but AI boiler plate responses
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Product never received
I never received my order from September 2020. The only response i have received from them was an automated email saying they received my message and they are experiencing a heavy volume of emails so a response will be delayed.
I placed order #W200904-****73 for $402 and order #W200904-****79 for $67.50 on September 4, 2020. It is now almost 4 years later and I still have never received any products. I am requesting a full refund. Thank you.
Sincerely,
Amy Fulcher
- Appeared to be cool products
- Never received the products
Preferred solution: Full refund
User's recommendation: Do not order from this company
This review is about what we agree was, in the past, an unacceptable preorder experience. Our product range is remarkable and highly rated - the challenge was with early manufacturing.
This has changed. MAGFAST no longer accepts preorders and all orders are now shipped from stock. Any customer whose preorder was not completely fulfilled is receiving credits for double the full retail value of unshipped product. During a recent livestream attended by thousands of our customers our CEO personally took full responsibility and outlined these major changes: https://***/status/#crucial-customer-update.
The Magbucks vouchers are taking a little longer than anticipated due to the data audit and will be ready shortly and posted in the Shopify accounts as soon as they are. Customer care is working hard to catch up. We see that this customer has written in 5 times since March and we’ve answered each and every outreach. Please make sure to check your emails along with your spam and promotions folders.
There isn’t a lot we can do if customer don’t read their email correspondence. We will reach out directly once again.
As we make these difficult changes, we respectfully ask for patience as our small team works to give all our customers the experience you deserve. : 1 2 3 .* .
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
My order? Still no real response to my orders.
No real response to the problems that I have not received my orders. The last question I asked was just before Christmas 2023, because I was promised my orders by then.
They apologized that it would be in the new year of 2024. Now I am told I will get a percentage of my order back for their new products.
I can only say they have lied and scammed many into losing money for products that will never be mailed, and stolen investor money! I have also tried to add my other receipts but they will not upload.
Preferred solution: Full refund
User's recommendation: Stay away from thieves!
MAGFAST is very sorry to hear you feel this way. We understand you are frustrated about the delays in shipping your pre-ordered products.
We are too and we regret this profoundly. We have had to deal with some extremely tough challenges throughout the development of the products. MAGFAST may have made mistakes, but we are decent people who set ourselves a mammoth task to engineer six products simultaneously. We are just a very small startup project and so the challenges add an extra layer of difficulty for us than they would for a large company with deep pockets.
We agree this was a totally unacceptable pre-order experience. Due to feedback like this, we have discontinued accepting pre-orders in March 2024. To make amends, we are providing MAGBucks credits worth double the full retail value of any unfulfilled pre-orders. During a recent livestream, attended by thousands of our customers, our CEO took full responsibility for past mistakes and introduced significant changes aimed at improving your experience.
You can view the crucial update from April 23 here: [PERMALINK TO APRIL 23 CRUCIAL UPDATE]. We acknowledge that our Customer Care response times are currently slower than desired due to the volume of response they are receiving to the recent update. As we implement these essential changes, we ask for your patience and understanding.
Our small team is dedicated to delivering the excellent service you deserve. .* .
Akron, Ohio
My account and items purchased
I have been waiting for my item since before the pandemic and to this date I still haven heard anything I regards to it I had changed the color from white to the green that you came out with and never heard anything more
Now I feel that this item is out dated for I ordered the new er item for 500dollars and have not got any thing in return
I feel now my patience has worn and would like my refund for both said items So if that would possibleIt would really help me out
seeing as I feel I was patient enough with said
purchases please advice if we can go with settling this problem
I have not mentioned any negative things in
regards to these orders and just would like to mention. Im a share holder in your business
In your company and would not put negative
Statements towards try to ruining your venture
Thank you and hope we can come to a solution
I remain
Peter Bedwell
330 67* ***
Of hand for I cant seem to find my. Two order numbers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Having trouble getting hold of a person
I bought a bunch of Magfast items and now I can't contact them. I'm concerned that my order (given that it was so long ago) may have been lost in transit.
- Great products
- Are not responding to me
Preferred solution: Deliver product or service ordered
User's recommendation: I THINK they’re good, but it’s been a long time.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Waited 3 and a half years on order and have recieved NOTHING!
I have still NOT heard from Magfast or received my order.
The order never came.
Recently, I received a new product video from Magfast touting a new piece of luggage. Like the original videos, the product looks impressive and inviting. I received a response to my last email inquiry telling me to verify my mailing address by clicking a link. Once I clicked on the link, a very deceptive list of products was pre-selected for you to purchase (see attachments).
Magfast is attempting to convince me to repurchase a product "AGAIN" without making good on my previous order from March 2020. The Gaul!
Overall, my experience with this company has been poor, and I would not recommend anyone purchase anything from them. I cannot speak to the quality of their products because I have not received the products I ordered. I have not raged on them and have been patient and polite, but in my mind, this situation has become absurd.
You do, however, have to admire the quality of the scam though. I just feel fortunate they could only steal $297.00 from me.
- Entire existense of this company
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT give these people your money!
I agree Is has been 3 years I haven’t received my product
Replying to
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I am having problems reactivating my lux benefits
Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come
My account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer
Poor product
Nothing as product cant be used, so Ill probably discard it. Doesnt work on iPhones.
Terrible, no one to talk to.
Ill contact my credit card company. Deceptively advertised as useful for all cell phones.
Phone support is nonexistent. No one gets back to me either.
Full refund
I have been waiting over 4 years for the products I ordered but I have to admit that I had a choice of lightning or C-type charger.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not happy customer
I have an iPhone and this so called free item keeps costing me money. Once I start my new job I was going to buy some at regular price.
Now I dont think so! I sat through that entire presentation snd for what!
I want the correct cable for free!
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Verified Reviewer
I didn't receive any adapters with my lux cables
I bought 3 lux cables and when I opened the boxes there were no adapters. In the box was the flyer card that say the cable comes with adapters.
The missing adapters.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Its been too long and I have not received my order. I would like to request a refund. Thanks.
Dean Young
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I have received zero products
Nothing, other than paying, has occurred and cant reach you by phone, frustrating. I believe its been 3 years since my original order and was supposed to receive phone chargers by October and for sure by Christmas
I’ve been waiting patiently for 3 years and paid $297 for phone chargers that was supposed to be delivered in October…what would you say would be reasonable?
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Verified Reviewer
Check on my status for my delivery and I'm not able to get into the website
Just not getting info to website says Im locked out
Checking on status of my order
Please and Thank you
Kitty
Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ocala, Florida
Where are my products
Purchased products June 2021, have yet to hear anything. Unable to speak to anyone. Forest green over $200.00
About
MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.
MAGFAST is ranked 38 out of 930 in Gadgets and Accessories category
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Any customer whose preorder was not completely fulfilled is receiving credits for double the full retail value of unshipped product. During a recent livestream attended by thousands of our customers our CEO outlined some major changes to MAGFAST and personally took full responsibility for the delays in shipping products.
You can view the livestream update here: https://***/status/#crucial-customer-update. As we make these difficult changes, we respectfully ask for patience as our small team works to give all our customers the experience you deserve.
It’s been 4 months for you; it’s been over 4 years for me. And still no product!
: .* . This review is about what we agree was a totally unacceptable pre-order experience.
Due to feedback like this, we have discontinued accepting pre-orders in March 2024. To make amends, we are providing MAGbucks credits worth double the full retail value of any unfulfilled pre-orders. During a recent livestream, attended by thousands of our customers, our CEO took full responsibility for past mistakes and introduced significant changes aimed at improving your experience. You can view the crucial update from April 23 here: [PERMALINK TO APRIL 23 CRUCIAL UPDATE].
We acknowledge that our Customer Care response times are currently slower than desired due to the volume of response they are receiving to the recent update.
As we implement these essential changes, we ask for your patience and understanding. Our small team is dedicated to delivering the excellent service you deserve.