MAGFAST
MAGFAST Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAGFAST has 3.5 star rating based on 273 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend MAGFAST to a friend or colleague.
- Rating Distribution
Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
Cons: Being scammed, This is a scam, Misleading video.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAGFAST has 3.5 star rating based on 273 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend MAGFAST to a friend or colleague.
- Rating Distribution
Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
Cons: Being scammed, This is a scam, Misleading video.Recent recommendations regarding this business are as follows: "At this point I plead the 5Th", "Don’t be one", "Be careful of new companies that will take your money and give you nothing when they actually make money", "Avoid at all costs", "DO NOT BUY".
Most users ask MAGFAST for the delivery of goods as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top MAGFAST Reviews
"Customer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered."
I bought $891 July of 2021 and waited patiently for them to come. Eventually the company decided to discontinue the products I had originally ordered, but they...
"Do not buy from MAGFAST, they are scammers."
I'm geniunely upset, these people have scammed me out of my money, they tried to give me something called magbucks in response to use as a discount in their...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Texas
Resolved: Do not buy from MAGFAST, they are scammers.
I'm geniunely upset, these people have scammed me out of my money, they tried to give me something called magbucks in response to use as a discount in their new products, it apparently has 2x the value as the amount of money I didn't get back, you pick a discount option, I got $400 dollars as magbucks, so I used the $400 dollar discount and applied it at checkout and guess what? It doesn't apply at all and gives me a it doesn't work with this value or whatever.
SCAM...
COMPANY. IGNORE!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered.
After some more communication they said they will send me a refund. After I got over the initial hurdle of getting a real response, things just took time.
It was really kind of them to refund me after this long, and I hope the company does well. The customer service is super slow (it took about 3 months to get the confirmation), but it seems like it’ll work out in the end.
They saw my post here and finally responded (over a week later). I’ll post another update when it gets resolved.
Fast forward a while and they announced theyd double your money. In doing so, they gave you vouchers for what you had already spent that could only be used for up to 50% of the cost of your order. That means that if I wanted to get anything close to the products I ordered over three years ago I would have to pay hundreds of dollars more. That is a really cheeky way to rake more cash out of all of its customers.
I emailed asking for a refund; the first response I got said they were busy and would get back to me, then I they sent a generic email telling me how to access my account. I tried sending another email and got the same we are busy email back. I tried calling and got an email saying they dont have phone representatives and to email instead. Its been impossible to get ahold of the customer service and all they want is more money.
Was still okay waiting a few more years for the original products, but theyve discontinued them and I dont even like the look of the new ones. The whole process has been super disappointing, I just want a refund, which I think is fair considering their ability to deliver on their promises and their sketchy ways of getting more money.
These are just a few of the emails and conversations. After the first email I sent I sent others with different wording that were even more specific to no avail.
- Cool product
- Products do not actually come
- Expensive
- Scam
Preferred solution: Full refund
User's recommendation: DO NOT BUY
We appreciate your feedback. We agree this was an unacceptable preorder experience.
Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.
We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.
Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerU got my $ I got no products 3 yrs now
Not received any brick, wall, air, extreme & 6 yr warranty paid 2/25/22 & I invested $1000. It's been over 3 years.
- Like products least what i have viewed
- Have not recieved any products
Preferred solution: Deliver product or service ordered
User's recommendation: At this point I plead the 5Th
We appreciate your feedback. We agree this was an unacceptable preorder experience.
Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.
We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.
Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
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Queensbury, New York
Seymour mismanagement and consumer fraud
So you are saying that after waiting for years while you decided to promote and manufacture everything under the sun, you are not sending me what I preordered.years ago???
User's recommendation: Don’t be one
We appreciate your feedback. We agree this was an unacceptable preorder experience.
Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. We may have made some mistakes along the way, but that is a far cry from the accusations made, which are entirely false.
During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown. We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns.
Since you didn’t provide an order number or further details about your account, we are unable to contact you.
Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCon man
I placed an order in 2018 for products. I paid for the products and never received them.
I watched update videos of the CEO traveling around the world and telling customers there was a delay, but all products would be sent out. Now in 2024, he says the company almost went bankrupt, so they had to restructure. In doing so, all past orders were cancelled. To make it up, he stated they would be issuing what they call 'Magbucks,' valued at double your initial charges, that could be used at their store.
However, when you try to use your Magbucks, you find it is not a store credit, but a discount to get you to give more money.
With a cost of $37 for a single C to C cord, most of us wouldn't shop there anyway. But if you do, be warned you could lose your money.
- You get to watch the ceo take videos around the world using your money
- Never received the products
Preferred solution: a warning out to people to avoid this company
User's recommendation: Avoid at all costs
Replying to
It looks like you didn't provide enough information about your account for us to contact you. Please reach out to customer care at hello@***.com so that we can address your concerns.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cadillac, Michigan
Gave money yet no products???
Invested before first production, nothing since. No messages, no products shipped to me , nothing.
Very disappointed in trying to help a startup company. Unless I get some kind of compensation, I will not continue to invest in starting companies and keep my investments in proven businesses
User's recommendation: Be careful of new companies that will take your money and give you nothing when they actually make money
This review is about what we agree was, in the past, an unacceptable preorder experience. Our product range is remarkable and highly rated - the challenge was with early manufacturing.
This has changed. MAGFAST no longer accepts preorders and all orders are now shipped from stock. Any customer whose preorder was not completely fulfilled is receiving voucher credits for double the full retail value of their unshipped products. During a recent livestream attended by thousands of our customers our CEO personally took full responsibility and outlined these major changes.
You can view the livestream on our status page at: https://***/status/#crucial-customer-update. As we make these difficult changes, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam, don't be fooled
Waited for years for a product that they never delivered. Don't trust this company that is built on artificial hype and false advertising.
Preferred solution: Apology
User's recommendation: Pass!
Hi Torrence. Thank you for your feedback.
We agree this was an unacceptable preorder experience and sincerely apologize for the delays in getting your products to you. Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure.
During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown. We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect.
Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLooking for a shipping window for my magfast order
Good day. I am just looking for an approximate shipping window for my MagFast order from long ago.
I am not sure why you are requiring more verbiage for a simple question. I ordered a very expensive recharging system over four months ago and have no idea about the status of my investment. There is also no short communication from this company. The front man is very personable, but very long-winded.
Phew! Everyone lives at high speed and looks for a little more concise information.
- Gorgeous presentations
- Too long winded and felt like a time theft
Preferred solution: Deliver product or service ordered
User's recommendation: Proceed with caution
: .* . This review is about what we agree was a totally unacceptable pre-order experience.
Due to feedback like this, we have discontinued accepting pre-orders in March 2024. To make amends, we are providing MAGbucks credits worth double the full retail value of any unfulfilled pre-orders. During a recent livestream, attended by thousands of our customers, our CEO took full responsibility for past mistakes and introduced significant changes aimed at improving your experience. You can view the crucial update from April 23 here: [PERMALINK TO APRIL 23 CRUCIAL UPDATE].
We acknowledge that our Customer Care response times are currently slower than desired due to the volume of response they are receiving to the recent update.
As we implement these essential changes, we ask for your patience and understanding. Our small team is dedicated to delivering the excellent service you deserve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProduct never received
I never received my order from September 2020. The only response i have received from them was an automated email saying they received my message and they are experiencing a heavy volume of emails so a response will be delayed.
I placed order #W200904-****73 for $402 and order #W200904-****79 for $67.50 on September 4, 2020. It is now almost 4 years later and I still have never received any products. I am requesting a full refund. Thank you.
Sincerely,
Amy Fulcher
- Appeared to be cool products
- Never received the products
Preferred solution: Full refund
User's recommendation: Do not order from this company
Replying to
Your comment implies that i have not checked my email. However, i stated in my update that after posting on Pissedconsumer i received 2 emails on August 13th that simply stated you had received my request and that your team would respond as soon as they found the time.
As of October 28th, I still haven't received that response and yet your team was able to post a comment on Pissedconsumer.
I am still requesting a refund. I am not interested in vouchers which can't even be used.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Warwick, New York
The was not available
I Lost faith in the MagFast team, I have sent emails and tried calling Seymour and Kate where like superstars and I feel they let me down, there are items I paid for and still havent received, I was given 2.3K in credits I can use because theres no way to use them and Im afraid if I use them to purchase more items they too will not be delivered.
Just return a call or email. I did believe and was patient
User's recommendation: Talk to an actual person if you can, texting is nothing but AI boiler plate responses
Akron, Ohio
My account and items purchased
I have yet to hear about my two orders that as of yet have heard nothing about The first order is back around the time of the pandemic and have never received and my second order
Was about A year and half ago and no news with one either
that either
My patience has worn thin and the need to ask for a refund with both both my orders I really
do not think thats too much to ask for.
I sure would like to resolve this problem and speak to a representative in order to finalize this
Please advise as what you come up with in hopes of settling this Especially when it comes to first order. I feel that is already phased out and have no use for it since I purchased these items on good faith with the e
Expectation of receiving them
Heres hoping I will hear something about this problem Thank you for your time and hope to hear something positive. For it has been too long
To wait
I remain
Peter Bedwell
330-671-****
Please leave a phone # So as to be able to speak to a representative
Several times I've been told my order will be here and never showed up. Was told that my initial order of the then in development stage purchase price would be equalled as an investment dollar for dollar and then when inquired about it they acted like I was dreaming. I'm at the point now if they can't ship my original order within a day then refund my cost
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order? Still no real response to my orders.
No real response to the problems that I have not received my orders. The last question I asked was just before Christmas 2023, because I was promised my orders by then.
They apologized that it would be in the new year of 2024. Now I am told I will get a percentage of my order back for their new products.
I can only say they have lied and scammed many into losing money for products that will never be mailed, and stolen investor money! I have also tried to add my other receipts but they will not upload.
Preferred solution: Full refund
User's recommendation: Stay away from thieves!
MAGFAST is very sorry to hear you feel this way. We understand you are frustrated about the delays in shipping your pre-ordered products.
We are too and we regret this profoundly. We have had to deal with some extremely tough challenges throughout the development of the products. MAGFAST may have made mistakes, but we are decent people who set ourselves a mammoth task to engineer six products simultaneously. We are just a very small startup project and so the challenges add an extra layer of difficulty for us than they would for a large company with deep pockets.
We agree this was a totally unacceptable pre-order experience. Due to feedback like this, we have discontinued accepting pre-orders in March 2024. To make amends, we are providing MAGBucks credits worth double the full retail value of any unfulfilled pre-orders. During a recent livestream, attended by thousands of our customers, our CEO took full responsibility for past mistakes and introduced significant changes aimed at improving your experience.
You can view the crucial update from April 23 here: [PERMALINK TO APRIL 23 CRUCIAL UPDATE]. We acknowledge that our Customer Care response times are currently slower than desired due to the volume of response they are receiving to the recent update. As we implement these essential changes, we ask for your patience and understanding.
Our small team is dedicated to delivering the excellent service you deserve. .* .
Akron, Ohio
My account and items purchased
I have been waiting for my item since before the pandemic and to this date I still haven heard anything I regards to it I had changed the color from white to the green that you came out with and never heard anything more
Now I feel that this item is out dated for I ordered the new er item for 500dollars and have not got any thing in return
I feel now my patience has worn and would like my refund for both said items So if that would possibleIt would really help me out
seeing as I feel I was patient enough with said
purchases please advice if we can go with settling this problem
I have not mentioned any negative things in
regards to these orders and just would like to mention. Im a share holder in your business
In your company and would not put negative
Statements towards try to ruining your venture
Thank you and hope we can come to a solution
I remain
Peter Bedwell
330 67* ***
Of hand for I cant seem to find my. Two order numbers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving trouble getting hold of a person
I bought a bunch of Magfast items and now I can't contact them. I'm concerned that my order (given that it was so long ago) may have been lost in transit.
- Great products
- Are not responding to me
Preferred solution: Deliver product or service ordered
User's recommendation: I THINK they’re good, but it’s been a long time.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWaited 3 and a half years on order and have recieved NOTHING!
I have still NOT heard from Magfast or received my order.
The order never came.
Recently, I received a new product video from Magfast touting a new piece of luggage. Like the original videos, the product looks impressive and inviting. I received a response to my last email inquiry telling me to verify my mailing address by clicking a link. Once I clicked on the link, a very deceptive list of products was pre-selected for you to purchase (see attachments).
Magfast is attempting to convince me to repurchase a product "AGAIN" without making good on my previous order from March 2020. The Gaul!
Overall, my experience with this company has been poor, and I would not recommend anyone purchase anything from them. I cannot speak to the quality of their products because I have not received the products I ordered. I have not raged on them and have been patient and polite, but in my mind, this situation has become absurd.
You do, however, have to admire the quality of the scam though. I just feel fortunate they could only steal $297.00 from me.
- Entire existense of this company
Preferred solution: Deliver product or service ordered
User's recommendation: Do NOT give these people your money!
I agree Is has been 3 years I haven’t received my product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCompany on *** of Bankruptcy
MAGFAST has still not fulfilled some pre-orders from 2017. They have not and likely will never manufacture two of the components missing from Pro Kits already sold and shipped.
They have already admitted that they are on the brink of bankruptcy and are asking for more investors to get on board and risk everything because of their failed management. Instead of focusing on manufacturing and shipping the existing pre-orders dating back seven years ago, they veer off on a tangent, using the money from existing Pro Kit pre-order sales to set up manufacturing of charging cables. Then, believe it or not, they start to manufacture the most overpriced luggage I have ever seen, available in three sizes. This foolishness has led them to their current situation as a failing company.
Many customers will end up losing their pre-orders and the money they paid.
Investors, particularly new ones, will have nobody to blame but themselves for taking the risk when MAGFAST goes bankrupt. Their reckless business model was a nightmare from the start.
Preferred solution: Full refund
User's recommendation: Be smart and stay away
About
MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.
MAGFAST is ranked 35 out of 969 in Gadgets and Accessories category
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We appreciate your feedback. We agree this was an unacceptable preorder experience.
Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.
We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.
Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
Hi Ivan, It looks like you just didn't apply your MAGBucks coupon correctly. They work!
We've had hundreds of customer successfully use their MAGBucks. Please reach out to our customer care team and we can help resolve things for you.