MAGFAST
MAGFAST Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAGFAST has 3.5 star rating based on 269 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend MAGFAST to a friend or colleague.
- Rating Distribution
Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
Cons: Being scammed, This is a scam, Misleading video.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAGFAST has 3.5 star rating based on 269 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend MAGFAST to a friend or colleague.
- Rating Distribution
Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
Cons: Being scammed, This is a scam, Misleading video.Recent recommendations regarding this business are as follows: "Avoid at all costs", "DO NOT BUY", "Pass!", "Do not order from this company", "I THINK they’re good, but it’s been a long time.".
Most users ask MAGFAST for the delivery of goods as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top MAGFAST Reviews
"Customer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered."
I bought $891 July of 2021 and waited patiently for them to come. Eventually the company decided to discontinue the products I had originally ordered, but they...
"My order? Still no real response to my orders."
No real response to the problems that I have not received my orders. The last question I asked was just before Christmas 2023, because I was promised my orders...
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Verified Reviewer
Con man
I placed an order in 2018 for products. I paid for the products and never received them.
I watched update videos of the CEO traveling around the world and telling customers there was a delay, but all products would be sent out. Now in 2024, he says the company almost went bankrupt, so they had to restructure. In doing so, all past orders were cancelled. To make it up, he stated they would be issuing what they call 'Magbucks,' valued at double your initial charges, that could be used at their store.
However, when you try to use your Magbucks, you find it is not a store credit, but a discount to get you to give more money.
With a cost of $37 for a single C to C cord, most of us wouldn't shop there anyway. But if you do, be warned you could lose your money.
- You get to watch the ceo take videos around the world using your money
- Never received the products
Preferred solution: a warning out to people to avoid this company
User's recommendation: Avoid at all costs
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Customer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered.
They saw my post here and finally responded (over a week later). I’ll post another update when it gets resolved.
Fast forward a while and they announced theyd double your money. In doing so, they gave you vouchers for what you had already spent that could only be used for up to 50% of the cost of your order. That means that if I wanted to get anything close to the products I ordered over three years ago I would have to pay hundreds of dollars more. That is a really cheeky way to rake more cash out of all of its customers.
I emailed asking for a refund; the first response I got said they were busy and would get back to me, then I they sent a generic email telling me how to access my account. I tried sending another email and got the same we are busy email back. I tried calling and got an email saying they dont have phone representatives and to email instead. Its been impossible to get ahold of the customer service and all they want is more money.
Was still okay waiting a few more years for the original products, but theyve discontinued them and I dont even like the look of the new ones. The whole process has been super disappointing, I just want a refund, which I think is fair considering their ability to deliver on their promises and their sketchy ways of getting more money.
These are just a few of the emails and conversations. After the first email I sent I sent others with different wording that were even more specific to no avail.
- Cool product
- Scam
- Products do not actually come
- Expensive
Preferred solution: Full refund
User's recommendation: DO NOT BUY
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Scam, don't be fooled
Waited for years for a product that they never delivered. Don't trust this company that is built on artificial hype and false advertising.
Preferred solution: Apology
User's recommendation: Pass!
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Verified Reviewer
I am having problems reactivating my lux benefits
Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come
My account
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Verified Buyer
Poor product
Nothing as product cant be used, so Ill probably discard it. Doesnt work on iPhones.
Terrible, no one to talk to.
Ill contact my credit card company. Deceptively advertised as useful for all cell phones.
Phone support is nonexistent. No one gets back to me either.
Full refund
I have been waiting over 4 years for the products I ordered but I have to admit that I had a choice of lightning or C-type charger.
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Verified Reviewer
Not happy customer
I have an iPhone and this so called free item keeps costing me money. Once I start my new job I was going to buy some at regular price.
Now I dont think so! I sat through that entire presentation snd for what!
I want the correct cable for free!
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Verified Reviewer
I didn't receive any adapters with my lux cables
I bought 3 lux cables and when I opened the boxes there were no adapters. In the box was the flyer card that say the cable comes with adapters.
The missing adapters.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
Its been too long and I have not received my order. I would like to request a refund. Thanks.
Dean Young
Full refund
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Verified Reviewer
I have received zero products
Nothing, other than paying, has occurred and cant reach you by phone, frustrating. I believe its been 3 years since my original order and was supposed to receive phone chargers by October and for sure by Christmas
I’ve been waiting patiently for 3 years and paid $297 for phone chargers that was supposed to be delivered in October…what would you say would be reasonable?
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Verified Reviewer
Check on my status for my delivery and I'm not able to get into the website
Just not getting info to website says Im locked out
Checking on status of my order
Please and Thank you
Kitty
Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ocala, Florida
Where are my products
Purchased products June 2021, have yet to hear anything. Unable to speak to anyone. Forest green over $200.00
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Verified Reviewer
Well....I invested about 96$ a year and a half ago and haven’t received a thing.
And just today I found a message from you guys asking me for a confirmation order#?? Im not sure I have it any more. What do I do now.
Deliver product or service ordered
Harrisonville, Missouri
Questions about my order
StWhen you call their number, it puts you through steps to give you a code to contact them. Once you input the phone number they give you the phone rings.
Instead of a real person, you get Seymore talking about how satisfied they are. You never talk to anyone to confirm anything.
Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Billing issue
Want to talk with a real person, in person about billing and hopefully change my billing payment date due to unexpected car repairs x4 in last 2 months. Unable to pay on last bill and need to make arrangements. Questions about when merchandise production and receiving of merchandise may be estimated and if I can have the color change from the white to the forest green because it was offered on the next show.
Let the company propose a solution
Staten Island, New York
I have invested $268.00. have not gotten product yet
I thought that this company was legit. So far the only thing I've received from them is a charge on my account every month since Septrmber 2021.
No notice of any kind as to why the delay if any..I hope to hear from anyone soon..
I made a phone call and left a message..Just waiting to hear from someone soon or i will be contacting the police fraud dept. REF NO: 727****ANOE854KTO
- Products sound great
- Never delivered or contacted customer as to why no product
Deliver product or service ordered
I'm sorry your patience ran out, I have the full lione of Magfast products and they have changed each aspect of what there products insured. I watch all the live updates, the company is very transparent.
The customer service is beyond any other in my 50 years of my adult life. Roger Southern california
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Verified Reviewer |
Peoria, Arizona
Honnest opinion
Great customer service, thank you. Very easy to understand, exited to see companies marching towards progress
About
MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.
MAGFAST is ranked 34 out of 872 in Gadgets and Accessories category
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We agree this was an unacceptable preorder experience. Our product range is remarkable and highly rated.
The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown. We have shipped tens of thousands of our products to happy customers.
We sorry we were unable to ship yours before our restructuring went into effect. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
We will have an agent get in touch with you to help. We hope we can resolve things to your satisfaction.