MAGFAST
MAGFAST Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAGFAST has 3.5 star rating based on 273 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend MAGFAST to a friend or colleague.
- Rating Distribution
Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
Cons: Being scammed, This is a scam, Misleading video.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
MAGFAST has 3.5 star rating based on 273 customer reviews. Consumers are mostly neutral.
50% of users would likely recommend MAGFAST to a friend or colleague.
- Rating Distribution
Pros: Innovative products, Product was interesting and has potential, Loved the presentation video.
Cons: Being scammed, This is a scam, Misleading video.Recent recommendations regarding this business are as follows: "At this point I plead the 5Th", "Don’t be one", "Be careful of new companies that will take your money and give you nothing when they actually make money", "Avoid at all costs", "DO NOT BUY".
Most users ask MAGFAST for the delivery of goods as a solution to their issues.
Review authors value the most Discounts and Special Offers and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top MAGFAST Reviews
"Customer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered."
I bought $891 July of 2021 and waited patiently for them to come. Eventually the company decided to discontinue the products I had originally ordered, but they...
"Do not buy from MAGFAST, they are scammers."
I'm geniunely upset, these people have scammed me out of my money, they tried to give me something called magbucks in response to use as a discount in their...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cleveland, Texas
Do not buy from MAGFAST, they are scammers.
I'm geniunely upset, these people have scammed me out of my money, they tried to give me something called magbucks in response to use as a discount in their new products, it apparently has 2x the value as the amount of money I didn't get back, you pick a discount option, I got $400 dollars as magbucks, so I used the $400 dollar discount and applied it at checkout and guess what? It doesn't apply at all and gives me a it doesn't work with this value or whatever.
SCAM...
COMPANY. IGNORE!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer Service won’t give a real answer and the company wants me to pay more money to get what I originally ordered.
After some more communication they said they will send me a refund. After I got over the initial hurdle of getting a real response, things just took time.
It was really kind of them to refund me after this long, and I hope the company does well. The customer service is super slow (it took about 3 months to get the confirmation), but it seems like it’ll work out in the end.
They saw my post here and finally responded (over a week later). I’ll post another update when it gets resolved.
Fast forward a while and they announced theyd double your money. In doing so, they gave you vouchers for what you had already spent that could only be used for up to 50% of the cost of your order. That means that if I wanted to get anything close to the products I ordered over three years ago I would have to pay hundreds of dollars more. That is a really cheeky way to rake more cash out of all of its customers.
I emailed asking for a refund; the first response I got said they were busy and would get back to me, then I they sent a generic email telling me how to access my account. I tried sending another email and got the same we are busy email back. I tried calling and got an email saying they dont have phone representatives and to email instead. Its been impossible to get ahold of the customer service and all they want is more money.
Was still okay waiting a few more years for the original products, but theyve discontinued them and I dont even like the look of the new ones. The whole process has been super disappointing, I just want a refund, which I think is fair considering their ability to deliver on their promises and their sketchy ways of getting more money.
These are just a few of the emails and conversations. After the first email I sent I sent others with different wording that were even more specific to no avail.
- Cool product
- Scam
- Products do not actually come
- Expensive
Preferred solution: Full refund
User's recommendation: DO NOT BUY
We appreciate your feedback. We agree this was an unacceptable preorder experience.
Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.
We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.
Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerU got my $ I got no products 3 yrs now
Not received any brick, wall, air, extreme & 6 yr warranty paid 2/25/22 & I invested $1000. It's been over 3 years.
- Like products least what i have viewed
- Have not recieved any products
Preferred solution: Deliver product or service ordered
User's recommendation: At this point I plead the 5Th
We appreciate your feedback. We agree this was an unacceptable preorder experience.
Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.
We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.
Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am having problems reactivating my lux benefits
Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come
My account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor product
Nothing as product cant be used, so Ill probably discard it. Doesnt work on iPhones.
Terrible, no one to talk to.
Ill contact my credit card company. Deceptively advertised as useful for all cell phones.
Phone support is nonexistent. No one gets back to me either.
Full refund
I have been waiting over 4 years for the products I ordered but I have to admit that I had a choice of lightning or C-type charger.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy customer
I have an iPhone and this so called free item keeps costing me money. Once I start my new job I was going to buy some at regular price.
Now I dont think so! I sat through that entire presentation snd for what!
I want the correct cable for free!
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Verified ReviewerI didn't receive any adapters with my lux cables
I bought 3 lux cables and when I opened the boxes there were no adapters. In the box was the flyer card that say the cable comes with adapters.
The missing adapters.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Its been too long and I have not received my order. I would like to request a refund. Thanks.
Dean Young
Full refund
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Verified ReviewerI have received zero products
Nothing, other than paying, has occurred and cant reach you by phone, frustrating. I believe its been 3 years since my original order and was supposed to receive phone chargers by October and for sure by Christmas
I’ve been waiting patiently for 3 years and paid $297 for phone chargers that was supposed to be delivered in October…what would you say would be reasonable?
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Verified ReviewerCheck on my status for my delivery and I'm not able to get into the website
Just not getting info to website says Im locked out
Checking on status of my order
Please and Thank you
Kitty
Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ocala, Florida
Where are my products
Purchased products June 2021, have yet to hear anything. Unable to speak to anyone. Forest green over $200.00
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWell....I invested about 96$ a year and a half ago and haven’t received a thing.
And just today I found a message from you guys asking me for a confirmation order#?? Im not sure I have it any more. What do I do now.
Deliver product or service ordered
Harrisonville, Missouri
Questions about my order
StWhen you call their number, it puts you through steps to give you a code to contact them. Once you input the phone number they give you the phone rings.
Instead of a real person, you get Seymore talking about how satisfied they are. You never talk to anyone to confirm anything.
Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBilling issue
Want to talk with a real person, in person about billing and hopefully change my billing payment date due to unexpected car repairs x4 in last 2 months. Unable to pay on last bill and need to make arrangements. Questions about when merchandise production and receiving of merchandise may be estimated and if I can have the color change from the white to the forest green because it was offered on the next show.
Let the company propose a solution
Staten Island, New York
I have invested $268.00. have not gotten product yet
I thought that this company was legit. So far the only thing I've received from them is a charge on my account every month since Septrmber 2021.
No notice of any kind as to why the delay if any..I hope to hear from anyone soon..
I made a phone call and left a message..Just waiting to hear from someone soon or i will be contacting the police fraud dept. REF NO: 727****ANOE854KTO
- Products sound great
- Never delivered or contacted customer as to why no product
Deliver product or service ordered
I'm sorry your patience ran out, I have the full lione of Magfast products and they have changed each aspect of what there products insured. I watch all the live updates, the company is very transparent.
The customer service is beyond any other in my 50 years of my adult life. Roger Southern california
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Peoria, Arizona
Honnest opinion
Great customer service, thank you. Very easy to understand, exited to see companies marching towards progress
About
MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.
MAGFAST is ranked 34 out of 961 in Gadgets and Accessories category
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Hi Ivan, It looks like you just didn't apply your MAGBucks coupon correctly. They work!
We've had hundreds of customer successfully use their MAGBucks. Please reach out to our customer care team and we can help resolve things for you.
We appreciate your feedback. We agree this was an unacceptable preorder experience.
Our product range is remarkable and highly rated. The challenge was with early manufacturing and with the setbacks created by the global pandemic. As we related in our previous correspondence, and through Seymour’s many livestreams, MAGFAST went through some extreme challenges with the early charger Pro Kit line that took us within a very close proximity to closure. During a recent livestream Seymour personally took full responsibility and outlined major changes and a stringent restructuring plan that would help us avoid a shutdown.
We have shipped tens of thousands of our products to happy customers. We sorry we were unable to ship yours before our restructuring went into effect. Our system does send out a holding email when we are busy, letting you know that there will be a delay in answering your outreach, but we do always get back to everyone to try and address your questions and concerns. Since you didn’t provide an order number or further details about your account, we are unable to contact you.
Please go ahead and reach back out to our customer care team at hello@***.com so that we can work with you toward a resolution. As we make these difficult changes to our company, we respectfully ask for patience as our small team works to give all of our customers the experience you deserve.