Unclaimed
MAGFAST
17.8K
CLAIMED LOSSES
285
TOTAL REVIEWS
38.1K
PAGE VIEWS
4
ISSUES RESOLVED
MAGFAST Reviews
New Reviewer
Poor delivery of products
I invested in this company and was promised products would be shipped promptly. It has been over eighteen months and still no order fulfillment. I was advised several times that the products would be sent by a certain date, only to be disappointed. The only contact with company comes from marketing e-mails soliciting investment in the company and marketing new products. I wish they would just deliver the products originally promised!
4 comments
ID
Pros
- Great marketing
Cons
- Poor product delivery
Loss
$250
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerShipping date
Correct order # MS1001**** They stated items are on back order. Will be shipped out as they get them in again.
ID
Location
Elmont, New York
New Reviewer
I am having problems reactivating my lux benefits
Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come
ID
Preferred solution
My account
New Reviewer
Cannot access my account
EI have never had a support team that made getting access to my account so easy while being secure as well. The Magfast support team took care of the issue of me no longer having access to the email account that I had used to sign up with promptly. The support team even followed up with me to make sure I was able to access my Magfast account and change my mailing address as well. Considering the hardships that Magfast been through, it's amazing that they are still able to bring it all together and still take care of their customers. Even though I haven't received my product I believe that it's still worth the wait. Thank you Magfast support team, Matthew Holmes User's recommendation: Get your hands on a Magfast product while you can.
ID
New Reviewer
Hi Terry, part of the reason we require folks to come to our online presentation before they can pre-order our products is so that everyone is aware there would be a wait to receive our chargers. We have always said that this project would take a long and that no one should support us unless they understood this.
We admit we are behind where we hoped to be at this point due to the ongoing supply shortages and shipping challenges, however, we have started to ship our first 3 products to our earliest supporters and are working to catch up. We update our supporters consistently with near-weekly livestream updates and periodic email updates.
If you are not receiving these, make sure to check your spam and promotions folders to make sure our correspondence isn’t going there. Please reach out directly to our customer care team so that they can help you with your pre-order status.
I did understand that items would take time, but I was given several promised shipping dates which all have been missed! Please give me a date that you can assure me my order will be shipped - that is all ask. As you can understand, it is difficult to write positive MAGFAST reviews when delivery expectations are set, but repeatedly missed.
Hi Terry, Understood. We are deeply sorry for the delays in delivery, we regret them profoundly and it's impossible to apologize sufficiently.
We give estimated dates that we receive from our manufacturing partners when they project they can get the products through manufacturing. We are just as frustrated by the delays in development and shipping as everyone else. There have been, and currently continue to be, major global supply chain issues due to COVID that we have absolutely no control over, but we have worked hard to keep our business going when many others have folded and are lucky to now be closing in on the finish line.
We are currently shipping the first 3 products and are working to catch up on the backlog. If you reach out to our customer care team and provide your full name and email address, I can assist you further with your pre-order.
Please contact me at (717)215-**** or tjones6119@***.com.