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MAGFAST

MAGFAST

www.magfast.com
What is your customer experience with MAGFAST?

MAGFAST Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

MAGFAST has a 3.5 star rating from 257 customer reviews, with 33% would likely recommend and a mixed sentiment; rating distribution shows notable unfavorable and positive shares.

Positive Feedback

Customers praise innovative products, the presentation video, product design, discounts and product variety at a medium price level.

Negative Feedback / Risk Areas

  • Widespread non-delivery and long pre-order delays cited in MAGFAST reviews.
  • Persistent customer service unresponsiveness and difficulty getting refunds or answers about billing.
  • Complaints about vouchers, perceived scams, and some product failures after delivery.

Key Takeaways for Future Customers

  • Read MAGFAST customer complaints and reviews before pre-ordering.
  • Confirm delivery of goods timelines and refund policy in writing.
  • Ask about warranty, billing, subscriptions or auto-ship terms and available customer service contacts.
View full overview ›

Media from reviews

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Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
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Carollynn Ghe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid money - No Product Received

Updated by user Dec 11, 2025

No contact with company

Original review Nov 26, 2025

I ordered an iPhone clear case on October 23, 2025, but I have not received the case yet. My Order Number is MS1005****.

The case was ordered during the live program about new products. Since I have had the S&H charged to my credit card, I expect the case to be sent to me ASAP.

Thank You,

Frederick DeLoach

View full review
Jeffrey T Gja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am having problems reactivating my lux benefits

Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come

MAGFAST Reply:
Thank you for reaching out. I do see that our team emailed you a couple of times to help. Please check your inbox and your spam folder if you don't see it right away.
View full review
Preferred solution:

My account

Steven J Xfk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor product

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Contains 1 confidential file for company representatives

Nothing as product cant be used, so Ill probably discard it. Doesnt work on iPhones.

Terrible, no one to talk to.

Ill contact my credit card company. Deceptively advertised as useful for all cell phones.

Phone support is nonexistent. No one gets back to me either.

MAGFAST Reply:
Hi Steven. Thank you for your feedback. We apologize that you're not able to use the free USB-C cable. Our customer care team has reached out to you to help resolve your concerns to your satisfaction.
View full review
Loss:
$8
Preferred solution:

Full refund

1 comment
Guest

I have been waiting over 4 years for the products I ordered but I have to admit that I had a choice of lightning or C-type charger.

Joanna S Yqa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not happy customer

I have an iPhone and this so called free item keeps costing me money. Once I start my new job I was going to buy some at regular price.

Now I dont think so! I sat through that entire presentation snd for what!

MAGFAST Reply:
Hi Joanna. Thank you for your feedback.
The MAGFAST Lux is $37 regular price. But we're offering you a USB-C cable at just $7 for S/H. We do ask if you want to switch to Lightning for a $5 fee because of the additional cost for us. We buy the MFI tips directly from Apple and they are very expensive.
Anything else is something you can add if you want but you do not have to.
Of course we understand if this offer isn't for everyone. Thank you for checking us out!
View full review
Preferred solution:

I want the correct cable for free!

Randolph E Kvg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I didn't receive any adapters with my lux cables

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I bought 3 lux cables and when I opened the boxes there were no adapters. In the box was the flyer card that say the cable comes with adapters.

MAGFAST Reply:
Hi Randolph! If you ordered on Amazon, they do not come with adapters. All you need to do is follow the included instructions to claim your free adapters.
However, if you ordered from our website or through Indiegogo and they didn't come with adapters, please reach out to customer care at Hello@MAGFAST.com and we'll be glad to help you out!
View full review
Preferred solution:

The missing adapters.

Dean Y Xdx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Contains 1 confidential file for company representatives

Its been too long and I have not received my order. I would like to request a refund. Thanks.

Dean Young

MAGFAST Reply:
Dean,
Please reach out to customer care directly at Hello@MAGFAST.com. Our team is here to help you!
View full review
Preferred solution:

Full refund

Teresa C Bpz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have received zero products

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Nothing, other than paying, has occurred and cant reach you by phone, frustrating. I believe its been 3 years since my original order and was supposed to receive phone chargers by October and for sure by Christmas

MAGFAST Reply:
Hi Teresa. I see that customer support responded back to you right away via email. Please make sure to check your inbox!
You will certainly receive your Lux cables by Christmas. :)
View full review
Preferred solution:

I’ve been waiting patiently for 3 years and paid $297 for phone chargers that was supposed to be delivered in October…what would you say would be reasonable?

Kitty E Dkt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Check on my status for my delivery and I'm not able to get into the website

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Just not getting info to website says Im locked out

Checking on status of my order

Please and Thank you

Kitty

MAGFAST Reply:
Hi Kitty. I see that customer care has reached out to you regarding your question. Please make sure to check our inbox! Thanks so much.
View full review
Preferred solution:

Deliver product or service ordered

Debbie Ifk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Where are my products

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Contains 1 confidential file for company representatives

Purchased products June 2021, have yet to hear anything. Unable to speak to anyone. Forest green over $200.00

MAGFAST Reply:
Hi there! Thank you for your feedback. We have an extremely responsive customer care team and publish weekly updates. It looks like you may not be receiving our emails. Please make sure to add our email address to your contacts so our responses go to your inbox.
That said, I see you were provided with a full refund. We hope to see you in the future!
View full review
Gabriele B Zlm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Well....I invested about 96$ a year and a half ago and haven’t received a thing.

And just today I found a message from you guys asking me for a confirmation order#?? Im not sure I have it any more. What do I do now.

MAGFAST Reply:
Thank you for reaching out, Gabriele. It looks as if you may not have an active pre-order with us. We have contacted you via email and hope to hear from you soon! We look forward to resolving this together.
View full review
Loss:
$96
Preferred solution:

Deliver product or service ordered

Paul M Xla

Questions about my order

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StWhen you call their number, it puts you through steps to give you a code to contact them. Once you input the phone number they give you the phone rings.

Instead of a real person, you get Seymore talking about how satisfied they are. You never talk to anyone to confirm anything.

MAGFAST Reply:
Hi Paul. I am not sure what you mean when you say 'When you call their number, it puts you through steps to give you a code to contact them.' Our system is not set up that way and I have never heard anyone else having to do that before.
We have reached out to this reviewer to answer his questions and have provided him with a full refund.
View full review
Loss:
$575
Preferred solution:

Full refund

Frances Ruv

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Billing issue

Contains 2 confidential files for company representatives

Want to talk with a real person, in person about billing and hopefully change my billing payment date due to unexpected car repairs x4 in last 2 months. Unable to pay on last bill and need to make arrangements. Questions about when merchandise production and receiving of merchandise may be estimated and if I can have the color change from the white to the forest green because it was offered on the next show.

MAGFAST Reply:
Hi Frances. I see that our agents have contacted you and resolved your questions to your satisfaction. Please never hesitate to reach out to us at Hello@MAGFAST.com or (863)624-3278. Thanks so much!
View full review
Preferred solution:

Let the company propose a solution

Betzaida R Vyd

I have invested $268.00. have not gotten product yet

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I thought that this company was legit. So far the only thing I've received from them is a charge on my account every month since Septrmber 2021.

No notice of any kind as to why the delay if any..I hope to hear from anyone soon..

I made a phone call and left a message..Just waiting to hear from someone soon or i will be contacting the police fraud dept. REF NO: 727****ANOE854KTO

MAGFAST Reply:
Hi there. We have reached out to you several times with no response. Please make sure to check your inbox. We used two different email accounts to reach out as well to make sure you receive our responses.
We apologize if you weren't aware that we're a startup and only recently hit the shipping phase. It's taken much longer than we'd hoped but we're very excited about the next chapter.
You have been fully refunded and we hope to part as friends. Thank you!
View full review
Pros:
  • Products sound great
Cons:
  • Never delivered or contacted customer as to why no product
Loss:
$268
Preferred solution:

Deliver product or service ordered

1 comment
Guest

I'm sorry your patience ran out, I have the full lione of Magfast products and they have changed each aspect of what there products insured. I watch all the live updates, the company is very transparent.

The customer service is beyond any other in my 50 years of my adult life. Roger Southern california

Audrey C Sqh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Honnest opinion

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Great customer service, thank you. Very easy to understand, exited to see companies marching towards progress

MAGFAST Reply:
Thank you so much for this review!
View full review
Coniah C

MAGFAST - Where is the product

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Seymour Segnit and his companies do a great job with PR and managing social media, but he is a classic con artist. He is in fact a brilliant con artist.

He plays the part to perfection. He takes a good idea (there has to be a product, any product will do, but there needs to be something) and uses it to convince people to invest in it (him). That part is fine and normal. What makes it a scam, or con, is that instead of spending time and money on developing, producing and shipping the product, he spent it on marketing and generating investments.

Instead of delivering on his promise, he spends his energy on getting more funding to support his PR machine and lifestyle. I am a fool for having sent him my money.

Crowd funding has it's risks, but Seymour didn't even try to deliver on his promise. Instead he just took the money and is asking for more.

MAGFAST Reply:
We were able to reach out and resolve this reviewer's questions and concerns. He has been fully refunded. We're sorry he won't be with us as shipping ramps up but we hope to see him in the future.
View full review
Loss:
$1878
Preferred solution:

Full refund

3 comments
Guest

Coniah, Your comments are offensive. I have all Magfast products and have no problem with them.

Customer service is beyond excellent. Your willingness to be so vocal of "Con Man". If i were Seymour i would be suing for defamation of Character. Once written, words cannot be taken back.

Your words in my estimation were uncalled for and aggressive.

Im sorry for whatever brought you to this point. Roger Southern California

Guest
reply icon Replying to comment of Guest-2382611

Two and a half years of waiting, dozens of attempts to get a refund is what brought me to this point. In the end, the refunded less than half of the money, but at least it meant I only wasted $1000 instead of $1878.

If I could have gotten any of the products I paid for, I might also be happy. But I got nothing for the money and time spent. As I mentioned, their marketing and PR is excellent. I commend him for that, but his product delivery was very slow.

I still believe that he spent more time and money on marketing than in actually developing and producing the product.

I understand that marketing is important. A great product that nobody knows about still won't sell, but it should not have taken over two years (before I gave up) to finish designing and producing what is really not that difficult a product.

Guest
reply icon Replying to comment of Guest-2382611

He is 100% correct. I read this guy as a con man the minute I heard him and saw him in 2021.

I am a highly paid profiler and I am never wrong. 99% of you will be getting scammed.

View more comments (2)
Francis H Raa

Just watched the Magfast presentation and am impressed with the thoughtful design and the quality of the products!

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A very interesting presentation and a very desirable line of products! I purchased the Pro Kit, and am looking forward to its arrival!

MAGFAST Reply:
Thank you so much for checking us out! We're so glad to have you on board.
View full review
Pros:
  • Honesty and direct approach of founders
  • Good honest approach and looks like a great product
Preferred solution:

Deliver product or service ordered

About

Summary

MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.

MAGFAST reviews and complaints

MAGFAST is ranked 38 out of 1544 in Gadgets and Accessories category

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