Anonymous
map-marker Akron, Ohio

My account and items purchased

I have yet to hear about my two orders that as of yet have heard nothing about The first order is back around the time of the pandemic and have never received and my second order

Was about A year and half ago and no news with one either

that either

My patience has worn thin and the need to ask for a refund with both both my orders I really

do not think thats too much to ask for.

I sure would like to resolve this problem and speak to a representative in order to finalize this

Please advise as what you come up with in hopes of settling this Especially when it comes to first order. I feel that is already phased out and have no use for it since I purchased these items on good faith with the e

Expectation of receiving them

Heres hoping I will hear something about this problem Thank you for your time and hope to hear something positive. For it has been too long

To wait

I remain

Peter Bedwell

330-671-****

Please leave a phone # So as to be able to speak to a representative

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Rhonda S Qwr

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Verified Buyer
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Verified Reviewer

Looking for a shipping window for my magfast order

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Looking for a shipping window for my magfast order

Good day. I am just looking for an approximate shipping window for my MagFast order from long ago.

I am not sure why you are requiring more verbiage for a simple question. I ordered a very expensive recharging system over four months ago and have no idea about the status of my investment. There is also no short communication from this company. The front man is very personable, but very long-winded.

Phew! Everyone lives at high speed and looks for a little more concise information.

View full review
Loss:
$497
Pros:
  • Gorgeous presentations
Cons:
  • Too long winded and felt like a time theft

Preferred solution: Deliver product or service ordered

User's recommendation: Proceed with caution

3 comments
MAGFAST_CustomerCare

Any customer whose preorder was not completely fulfilled is receiving credits for double the full retail value of unshipped product. During a recent livestream attended by thousands of our customers our CEO outlined some major changes to MAGFAST and personally took full responsibility for the delays in shipping products.

You can view the livestream update here: https://***/status/#crucial-customer-update. As we make these difficult changes, we respectfully ask for patience as our small team works to give all our customers the experience you deserve.

Guest

It’s been 4 months for you; it’s been over 4 years for me. And still no product!

Guest

: .* . This review is about what we agree was a totally unacceptable pre-order experience.

Due to feedback like this, we have discontinued accepting pre-orders in March 2024. To make amends, we are providing MAGbucks credits worth double the full retail value of any unfulfilled pre-orders. During a recent livestream, attended by thousands of our customers, our CEO took full responsibility for past mistakes and introduced significant changes aimed at improving your experience. You can view the crucial update from April 23 here: [PERMALINK TO APRIL 23 CRUCIAL UPDATE].

We acknowledge that our Customer Care response times are currently slower than desired due to the volume of response they are receiving to the recent update.

As we implement these essential changes, we ask for your patience and understanding. Our small team is dedicated to delivering the excellent service you deserve.

View more comments (2)
Anonymous

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Verified Buyer
| map-marker Warwick, New York

The was not available

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MAGFAST - The was not available
MAGFAST - The was not available - Image 2

I Lost faith in the MagFast team, I have sent emails and tried calling Seymour and Kate where like superstars and I feel they let me down, there are items I paid for and still havent received, I was given 2.3K in credits I can use because theres no way to use them and Im afraid if I use them to purchase more items they too will not be delivered.

Just return a call or email. I did believe and was patient

View full review

User's recommendation: Talk to an actual person if you can, texting is nothing but AI boiler plate responses

Amy F Oor

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Verified Reviewer

Product never received

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Updated by user Aug 23, 2024

I never received my order from September 2020. The only response i have received from them was an automated email saying they received my message and they are experiencing a heavy volume of emails so a response will be delayed.

Original review Aug 13, 2024
Hello,
I placed order #W200904-****73 for $402 and order #W200904-****79 for $67.50 on September 4, 2020. It is now almost 4 years later and I still have never received any products. I am requesting a full refund. Thank you.
Sincerely,
Amy Fulcher
View full review
Loss:
$470
Pros:
  • Appeared to be cool products
Cons:
  • Never received the products

Preferred solution: Full refund

User's recommendation: Do not order from this company

1 comment
MAGFAST_CustomerCare

This review is about what we agree was, in the past, an unacceptable preorder experience. Our product range is remarkable and highly rated - the challenge was with early manufacturing.

This has changed. MAGFAST no longer accepts preorders and all orders are now shipped from stock. Any customer whose preorder was not completely fulfilled is receiving credits for double the full retail value of unshipped product. During a recent livestream attended by thousands of our customers our CEO personally took full responsibility and outlined these major changes: https://***/status/#crucial-customer-update.

The Magbucks vouchers are taking a little longer than anticipated due to the data audit and will be ready shortly and posted in the Shopify accounts as soon as they are. Customer care is working hard to catch up. We see that this customer has written in 5 times since March and we’ve answered each and every outreach. Please make sure to check your emails along with your spam and promotions folders.

There isn’t a lot we can do if customer don’t read their email correspondence. We will reach out directly once again.

As we make these difficult changes, we respectfully ask for patience as our small team works to give all our customers the experience you deserve. : 1 2 3 .* .

Bruce M Bhr

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Verified Buyer
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Verified Reviewer

My order? Still no real response to my orders.

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MAGFAST - My order? Still no real response to my orders.

No real response to the problems that I have not received my orders. The last question I asked was just before Christmas 2023, because I was promised my orders by then.

They apologized that it would be in the new year of 2024. Now I am told I will get a percentage of my order back for their new products.

I can only say they have lied and scammed many into losing money for products that will never be mailed, and stolen investor money! I have also tried to add my other receipts but they will not upload.

View full review
Loss:
$2000

Preferred solution: Full refund

User's recommendation: Stay away from thieves!

1 comment
Guest

MAGFAST is very sorry to hear you feel this way. We understand you are frustrated about the delays in shipping your pre-ordered products.

We are too and we regret this profoundly. We have had to deal with some extremely tough challenges throughout the development of the products. MAGFAST may have made mistakes, but we are decent people who set ourselves a mammoth task to engineer six products simultaneously. We are just a very small startup project and so the challenges add an extra layer of difficulty for us than they would for a large company with deep pockets.

We agree this was a totally unacceptable pre-order experience. Due to feedback like this, we have discontinued accepting pre-orders in March 2024. To make amends, we are providing MAGBucks credits worth double the full retail value of any unfulfilled pre-orders. During a recent livestream, attended by thousands of our customers, our CEO took full responsibility for past mistakes and introduced significant changes aimed at improving your experience.

You can view the crucial update from April 23 here: [PERMALINK TO APRIL 23 CRUCIAL UPDATE]. We acknowledge that our Customer Care response times are currently slower than desired due to the volume of response they are receiving to the recent update. As we implement these essential changes, we ask for your patience and understanding.

Our small team is dedicated to delivering the excellent service you deserve. .* .

Anonymous
map-marker Akron, Ohio

My account and items purchased

I have been waiting for my item since before the pandemic and to this date I still haven heard anything I regards to it I had changed the color from white to the green that you came out with and never heard anything more

Now I feel that this item is out dated for I ordered the new er item for 500dollars and have not got any thing in return

I feel now my patience has worn and would like my refund for both said items So if that would possibleIt would really help me out

seeing as I feel I was patient enough with said

purchases please advice if we can go with settling this problem

I have not mentioned any negative things in

regards to these orders and just would like to mention. Im a share holder in your business

In your company and would not put negative

Statements towards try to ruining your venture

Thank you and hope we can come to a solution

I remain

Peter Bedwell

330 67* ***

Of hand for I cant seem to find my. Two order numbers

View full review
Blame John H

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Verified Reviewer

Having trouble getting hold of a person

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I bought a bunch of Magfast items and now I can't contact them. I'm concerned that my order (given that it was so long ago) may have been lost in transit.

View full review
Pros:
  • Great products
Cons:
  • Are not responding to me

Preferred solution: Deliver product or service ordered

User's recommendation: I THINK they’re good, but it’s been a long time.

Troy C Gdn

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Verified Buyer
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Verified Reviewer

Waited 3 and a half years on order and have recieved NOTHING!

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Updated by user Oct 22, 2023

I have still NOT heard from Magfast or received my order.

Original review Sep 22, 2023
After watching a compelling video online, I pre-purchased $297.00 of products from Magfast on March 9, 2020. I periodically inquired about the status of my order and would get what I can only describe as a pre-generated response, always claiming, "We are working hard to get these orders out." On one occasion, I did correspond with a real person who attempted to aid me by changing my order from the "Green" colored products I originally ordered to alpine white to expedite my order.

The order never came.
Recently, I received a new product video from Magfast touting a new piece of luggage. Like the original videos, the product looks impressive and inviting. I received a response to my last email inquiry telling me to verify my mailing address by clicking a link. Once I clicked on the link, a very deceptive list of products was pre-selected for you to purchase (see attachments).

Magfast is attempting to convince me to repurchase a product "AGAIN" without making good on my previous order from March 2020. The Gaul!
Overall, my experience with this company has been poor, and I would not recommend anyone purchase anything from them. I cannot speak to the quality of their products because I have not received the products I ordered. I have not raged on them and have been patient and polite, but in my mind, this situation has become absurd.

You do, however, have to admire the quality of the scam though. I just feel fortunate they could only steal $297.00 from me.
View full review
Loss:
$297
Cons:
  • Entire existense of this company

Preferred solution: Deliver product or service ordered

User's recommendation: Do NOT give these people your money!

6 comments
Guest

I agree Is has been 3 years I haven’t received my product

Guest
reply icon Replying to comment of Guest-2444374

Wow, So it's just not me. Almost exactly my story, but I originally ordered the Green set.

Haven't received it. I was stupid enough to order the luggage and I did receive one, but no charger.

Guest

Also ripped off by this scam organization, three years ago. Do NOT send these fraudsters one penny.

Guest
reply icon Replying to comment of Guest-2438545

Hi Guest 243**** Please provide us with your full name and order information so that we can look up your account. It seems unfair to just post blanket accusations and insults that are categorically untrue and not back it up with any real information.

Let us kindly remind you that you participated in a crowd funded startup project. We understand that this has been a long development time, however we have now shipped thousands of products to our early supporters and are catching up with our backlog.

We also offer a full refund to folks who, for whatever reason, no longer wish to support us. Please reach out to our customer care team at hello@***.com for help with you account.

MAGFAST_CustomerCare

Hi Troy, Since you didn't leave your full name or order number it's hard to verify if you are writing about our shipping confirmation request - so that we could send out the first products toward your Pro Kit pre-order or something else. If so, it seems there is a misunderstanding regarding the confirmation checkout.

You were not being asked to pay again. You already paid. There was a "gift" code applied for the pro-rated amount of the products you saw listed and the applied gift code would have zeroed out that amount during the checkout. It's true we are running behind where we hoped we would be at this point.

We regret this profoundly. We are just as frustrated by the delays in shipping as everyone else. We set ourselves a mammoth task to engineer six chargers simultaneously. As a small startup project, the challenges that come with that add an extra layer of difficulty for us then they would for a large company with deep pockets.

There are currently major global supply chain issues due to COVID that we have absolutely no control over, but we have worked hard to stay on track and are lucky to have now shipped thousands of our first charging units to our early supporters. Additionally, our top rated MAGFAST Lux cables are available to ship on demand to rave reviews. I’d like to quickly explain why we are launching new products while some of our early products are still in development. It costs millions of dollars to market, produce, launch and support a consumer electronics product.

Yet more complex is that MAGFAST has taken on the job of producing not just one but an entire family of advanced charging products with combined interactive features not yet seen together in the industry. We're literally carving a new path, and it's been full of unexpected bumps and curves and roadblocks along the way, to be sure. New product launches and investment share offerings bring us a step closer to shipping and to the other work of building a great company. We are simply doing what any sensible company does which is to 'develop a product pipeline'.

Products take a long time to develop, so it wouldn't make sense to do nothing about next-generation products until all the existing ones have shipped. The funds raised by our new product sales and investment share offerings will only serve to benefit everyone who has supported this project by moving us closer to our shipping goals and getting the products into your hands sooner!

The majority of our supporters have remained dedicated and enthusiastic about our mission of changing charging for good throughout all of the challenges we’ve faced in bringing our products from idea to a physicalized system of products. We hope this customer reaches out to our customer care department directly so that we can help answer their concerns.

Lukah Zpy
reply icon Replying to comment of MAGFAST_CustomerCare

We all understand how crowdfunding works. We understand that you need to introduce and sell a product that is easy to mass produce and get in the customer's hands to get capital to design and manufacture the original product.

But to satisfy and keep the customers happy don't design half a dozen products all at the same time which takes longer to produce and get into the customer's hands. You manufacture one or two products get them into customers hands and make capital to design the next product to go along with the line. That way customers are getting their products sooner and you keep the customer coming back and purchasing more products and everyone's happy. It's been 5 years and I still haven't received the first product that was introduced.

Through two different offers I've purchased lux cables and so far they are performing great and I love them. I've given a few away as presents and I hope I don't have the problems other reviewers are having with them.

View more comments (5)
Jeffrey T Gja

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Verified Reviewer

I am having problems reactivating my lux benefits

Can not reactivate my account been trying cant get through please help thank so much and usb-a adapter did not come

MAGFAST Reply:
Thank you for reaching out. I do see that our team emailed you a couple of times to help. Please check your inbox and your spam folder if you don't see it right away.
View full review
Preferred solution:

My account

Steven J Xfk

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Verified Buyer

Poor product

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MAGFAST - Poor product

Nothing as product cant be used, so Ill probably discard it. Doesnt work on iPhones.

Terrible, no one to talk to.

Ill contact my credit card company. Deceptively advertised as useful for all cell phones.

Phone support is nonexistent. No one gets back to me either.

MAGFAST Reply:
Hi Steven. Thank you for your feedback. We apologize that you're not able to use the free USB-C cable. Our customer care team has reached out to you to help resolve your concerns to your satisfaction.
View full review
Loss:
$8
Preferred solution:

Full refund

1 comment
Guest

I have been waiting over 4 years for the products I ordered but I have to admit that I had a choice of lightning or C-type charger.

Joanna S Yqa

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Verified Reviewer

Not happy customer

I have an iPhone and this so called free item keeps costing me money. Once I start my new job I was going to buy some at regular price.

Now I dont think so! I sat through that entire presentation snd for what!

MAGFAST Reply:
Hi Joanna. Thank you for your feedback.
The MAGFAST Lux is $37 regular price. But we're offering you a USB-C cable at just $7 for S/H. We do ask if you want to switch to Lightning for a $5 fee because of the additional cost for us. We buy the MFI tips directly from Apple and they are very expensive.
Anything else is something you can add if you want but you do not have to.
Of course we understand if this offer isn't for everyone. Thank you for checking us out!
View full review
Preferred solution:

I want the correct cable for free!

Randolph E Kvg

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Verified Reviewer

I didn't receive any adapters with my lux cables

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I bought 3 lux cables and when I opened the boxes there were no adapters. In the box was the flyer card that say the cable comes with adapters.

MAGFAST Reply:
Hi Randolph! If you ordered on Amazon, they do not come with adapters. All you need to do is follow the included instructions to claim your free adapters.
However, if you ordered from our website or through Indiegogo and they didn't come with adapters, please reach out to customer care at Hello@MAGFAST.com and we'll be glad to help you out!
View full review
Preferred solution:

The missing adapters.

Dean Y Xdx

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Refund

MAGFAST - Refund

Its been too long and I have not received my order. I would like to request a refund. Thanks.

Dean Young

MAGFAST Reply:
Dean,
Please reach out to customer care directly at Hello@MAGFAST.com. Our team is here to help you!
View full review
Preferred solution:

Full refund

Teresa C Bpz

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Verified Reviewer

I have received zero products

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Nothing, other than paying, has occurred and cant reach you by phone, frustrating. I believe its been 3 years since my original order and was supposed to receive phone chargers by October and for sure by Christmas

MAGFAST Reply:
Hi Teresa. I see that customer support responded back to you right away via email. Please make sure to check your inbox!
You will certainly receive your Lux cables by Christmas. :)
View full review
Preferred solution:

I’ve been waiting patiently for 3 years and paid $297 for phone chargers that was supposed to be delivered in October…what would you say would be reasonable?

Kitty E Dkt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Check on my status for my delivery and I'm not able to get into the website

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Just not getting info to website says Im locked out

Checking on status of my order

Please and Thank you

Kitty

MAGFAST Reply:
Hi Kitty. I see that customer care has reached out to you regarding your question. Please make sure to check our inbox! Thanks so much.
View full review
Preferred solution:

Deliver product or service ordered

Debbie Ifk

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ocala, Florida

Where are my products

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MAGFAST - Where are my products

Purchased products June 2021, have yet to hear anything. Unable to speak to anyone. Forest green over $200.00

MAGFAST Reply:
Hi there! Thank you for your feedback. We have an extremely responsive customer care team and publish weekly updates. It looks like you may not be receiving our emails. Please make sure to add our email address to your contacts so our responses go to your inbox.
That said, I see you were provided with a full refund. We hope to see you in the future!
View full review

About

Summary

MAGFAST LLC is a privately held company which specializes in manufacturing of chargers. It was founded by Seymour Segnit in 2017. The headquarters is based in New Windsor, New York, United States. MAGFAST offers the following chargers: LifeCharger, LifeCharger Extreme, RoadCharger, AirCharger, and WallCharger. They can charge all phones, tablets, and readers. There is also a TimeCharger to charge Apple Watch. All chargers are compatible with microUSB, USB C, Apple Lightning, & wireless charging. It is possible to order jumper cables. MAGFAST is a licensee of Apple’s MFi program. It ships their chargers worldwide. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.

MAGFAST reviews and complaints

MAGFAST is ranked 38 out of 930 in Gadgets and Accessories category

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