MAGFAST
Reviews and Complaints
Manteca, California
-0 out of 10
12/19/2021. It is when I bought my kit, I've been trying to get them to give it to me or send me a refund or at the minimum call me.
I'm elderly. Do not know how to use a computer. I don't know how many times I've asked for a phone call. I wrote them, had somebody write to them, did everything I could think of.
Still not a peep. Getting tired of it at this point, I just want a refund.
User's recommendation: Don't invest in a product without a concrete date
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Verified ReviewerSetup For Failure
This company has pre-orders from 2020 they have not even begun to fulfil. Even the orders they have started to fill are only partial shipments with 2 of the 5 components, Wall and Road, not yet shipped.
Even though they said 6 months ago they would update the shipping for those components, they have not updated. They had the responsibility to produce and ship all the pre-orders that were paid for but instead decided to start new products like cables and ridiculous overpriced luggage.
Preferred solution: Full refund
User's recommendation: They have so many compliants, I would stay away
Fort Myers, Florida
Angry costomwith no shipment after 7 years of promises.
The worst. You see, I believe that the whole Magfast story is just that. A made up company with no product deliveries but plenty of ways to order product.
User's recommendation: STAY AWAY !!!!!!
Never received product
I made a purchase over 3 years ago with a credit card for the big kit & never received it . Dockmd2003@***.com Michael A Demeter Jr. 484-300-**** 379 south street Pottstown Pa 19464
Preferred solution: Deliver product or service ordered
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Verified ReviewerConfirming e-mail
above is my e-mail CONFIRMED...1120 Crespi Dr. Pacifica, Ca.
94044 is my address...I HAVE BEEN WAITING OVER 5 YEARS..!!
ALL OF MY INFO IIS RIGHT HERE..!!! NOT ONLY SHOULD YOU BE COMPING ME SOME OF THOSE LUX CABLES,HOW DARE YOU MAKE ME BUY SOME TO GET FREE SHIPPING...REALLY?!?!?
Preferred solution: Deliver product or service ordered
Undermining customers trust
Are you joking me?
Number (2 You are being scammed
Number (3) Have you ever seen anyone with these products?
Number (4) Have you ever seen anyone on YouTube with these products giving a review except for the so called first investors?
Number (5) You ever seen footage of them making these products In a warehouse or on an assembly line? Except for the 8 second video of 2 men in white jackets holding one of the products?
NUMBER (6) Everyday that goes by, they fill up their own reviews on every platform everywhere they possibly can.
Out numbering the bad reviews to stay ahead of the scam.
Number (7) Ever seen Seymour in an office with other people? How come he is in an empty office all the time?
Number(8 ) Ever seen or heard about winners who have won any of these prizes they give away except a phony list?
worth thousands of dollars every week?
Number (9) Start up companies fail and when they do, you don't get your money back.
Before I get to number 10 I'm gonna share with you some very quick facts about production and the timeine on making things.
From DESIGN to LAUNCH, it typically takes around two to five years to make a car from start to finish. This long timeline is to ensure the car is in sound condition for public use as well as to develop original designs that will spark interest within a large market.
An average car has about 30,000 parts. Once those parts are manufactured and brought to the final production line, it takes automakers about 18 to 35 hours to produce one mass-market vehicle from welding to full engine assembly to painting.
WOW!!
18 to 35 HOURS!!!
Let's move on to number 10
Number(10) They have been doing this and taking everyone's money for going on 6 years now and they call it fundraising, crowdfunding, and it's perfectly legal. They will use every excuse in the book to extend the whole process to get as much money as they can. Whether its the pandemic, food chain supply., anything to delay and pushback the production of NOTHING THATS BEING MADE. When the money stops coming in they will say that they ran out of funding and now they can't make the products that were never made to begin with.
You have to really look at this way and say to yourself WHY would it take over 5 years to make a charger. They will say anything to defend themselves saying that this is a crowdfunding project over and over again and that you just have to understand that.. One more thing. When it comes to scams, every generation has a person out there like Seymour Segnit , the wife, who is also the other mastermind behind this whole thing but stays under the radar, and the woman from the Upgrade Web Show Kate Kinard we see on the video updates every week are all getting away with this and they probably will unless we all speak up about this..
we can only hope that someone IIke our government would step in or at least Investigate this. Everyone behind this should be behind bars where they belong for taking everyone's hard working money. THERE ARE MILLIONS OF PEOPLE OUT THERE THAT FELL VICTIM TO THIS.. YOUR A FOOL JUST LIKE MYSELF IF YOU BELIEVE THAT IT TAKES OVER 6 YEARS TO MAKE A BATTERY CHARGER EVEN WITH CROWDFUNDING...
THEY CAN BUILD A PASSANGER CAR IN 18 HOURS...SO LISTEN TO ME EVERYONE...
I'M TELLING YA... GOOGLE THEM...
RESEARCH THEM... AND YOU'LL SEE WHATS REALLY GOING ON.
- Dont give them money
- Dont give them money
Preferred solution: Apology
User's recommendation: Naaaa
Baltimore, Maryland
My extreme charger will not charge
Im still waiting to receive a response to my original request related to my Extreme Charger that stopped charging!
I appreciate the follow up!
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Verified ReviewerFree charger?
Approx 4 years ago, I watched their presentation to get a free charger. Never got it.
They're a bunch of liers. What a waste of my time!
Preferred solution: Apology
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Verified Reviewer |
Redlands, California
Free charger?
Never got my free charger. They said we'd get a free wall charger for watching their presentation.
What a waste of time!
I think that was 4 years ago. Bunch of liers.
Kailua Kona, Hawaii
Inquiry
I ordered a lot of kits and iiNoI ordered many items when Magfast was a startup company begging for supporters. I'm sure it was over 10 years ago.
I ordered and was promised many thousands of dollars in to be delivered orders. Many of the recipients have died or moved from prior addresses. Mine is still the same. LAURA BURNETTE.
PO BOX 662. CAPTAIN COOK, HAWAII USA 96704. MY CURRENT EMAIL IS hulala050@***.com. phone 808 987 ****.
Prior email getrealkona@***.rr.com no longer accessible. It was all online orders on the upstart.
I WAS a supporter...now I'm very disappointed in Seymour and all that jive. I'm feeling RIPPED OFF ..SEYMOUR THATS BAD.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid Money and Didn't receive Products Ordered
Excited by the technology we ordered from Magfast in July of 2020 and it is now December of 2023 and we have not received a single product we ordered. Very disappointing.
Hate to call it a scam but at this point we feel we got scammed and feel the need to speak out. If we could give this company a negative star rating, we would.
- No products received
Preferred solution: Full refund
User's recommendation: Don't buy from MAGfast
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed ETA On order
Still waiting on multiple luggage orders. I have two international trips coming and want my luggage!
- Lux cables are ok
- 8 months waiting for luggage
Preferred solution: Deliver product or service ordered
User's recommendation: Do not preorder items if you expect them to be delivered timely. It’s been 8 mionths…no items!
Hi Scott, Thank you for your feedback. The Heathrow Luggage you are referring to are pre-order items, as we let you know during the launch presentation.
We expect to ship in the Spring of 2024. Please reach out to hello@***.com for further help with your account.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo info on pre-order from 5/4/2023.
I have sent questions concerning my pre order to try to secure an ETA for several months and still have not gotten any answers.
I originally ordered 3 Pro kits with the buy 3 get 1 free in all white because i couldn't figure out how to change & get 1 green one. I contacted MagFast on 5/11 & got it changed to 3 white & 1 green.
I have not been able to find out any information on when I can expect to get my items.
I have never gotten a batch # so looking at the website is useless. Can anyone give me an update?
I keep getting information concerning preorders for the new Heathrow & might be interested but not getting any information on nearly $1500 I already have tied up with your company I'm a bit hesitant to invest more.
Can you please give me an update on my preorders? The numbers are listed below:
PRE-ORDERDATESTATUSTOTAL
#W230511-****94May 4, 2023Pre-Order$0.00 for 5 items
#W230511-****93May 4, 2023
Thanks so very much!
Carol Weekley
Sent from my iPhone
I also sent this via Email so I have a record of my contacting you.
I have previously sent via tge web & can't find any record of my messages. So I decided to send via both messenger & email hoping I can get some response from someone.
- Very innovative products
- Excessive delivery times
- Zero or inaccurate responses
Preferred solution: Deliver product or service ordered
User's recommendation: Know what you are getting w/ pre-orders & expected ETAs. 6 months & being told They can't find your pre-order or check the website fir your batch number iv which they never provided is maddening! They have responded we are shipping batch #xx-xx which tells you NOTHING if they do not give you a batch # to watch for. I'm at my wits end trying to secure information from Magfast about my order $ there is NO refund for pre-orders.
Not to make you feel worse, but I ordered the Hello kit in 2018 and just got it a week or so ago... So, the good news is that I finally received product.
The bad news, it look forever. I emailed them at their hello@***.com email address and after giving them my order number, they gave me my batch number. Which, turns out was batch 26, which is the one that shows "now shipping". So, you'd have to be in a future batch number.
It's really disappointing that you don't know your batch number with your order and that they only show "Now shipping" or "coming up next". Batch 26 has been showing "Now shipping" for at least a month, maybe two.
What does "coming soon" mean? Next week, next month, next year?
Replying to
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Verified ReviewerThey claim a lifetime warrant y I've been trying to get a hold of the company to know avail.
They got a hold of me through my emails and I read about it and I joined the live feed thought it was pretty cool so I ordered a charger and you're supposed to get a extra connector so it works with your regular chargers because it's a C-port on both ends Will I never got the extra part and the charger did quit working It was pretty good at first I've been trying to get a hold of the company nobody's getting a hold of me
- Talk a great game
- Impossible to get in touch with
Preferred solution: Full refund
User's recommendation: Don't waste your time and money
Hi Marie, I believe you are talking about the Lux cables and not chargers. We do let everyone know in our ads and on the checkout that our cables are USBC-C and Lightning only.
We offer a free USBC-A adapter tip. They normally come right in the box, and since they are so small, you may have missed it. Or we may have been out of stock when you ordered. We're sorry to hear you had trouble finding or getting a USB A adapter tip.
All you needed to do is register your product and claim your free one.
It's pretty straight forward. Our customer care team answers each and every inquiry, so if you're not seeing our response, please make sure to look in your spam and promotions folders.
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Verified Reviewer |
Jamestown, New York
Is no charging the white cord
Very Poor Customer Service ! No call backNo emailNo nothing…1 month laterUnfortunately paid $40 for your cord that’s under warranty and I heard nothingNOT HAPPY !
NOT HAPPY ALL I GOT WAS RECORDING SO I HAVEN'T HAD ONE CALL BACK 4 CALLS LATER AND I'M ALL ABOUT CUSTOMER SERVICE AND YOUR CUSTOMER SERVICE IS NO GOOD ABSOLUTELY NO GOOD SORRY NOT SORRY I JUST WANT TO RETURN IT IT'S BROKE DEFECTIVE WHATEVER IT'S NOT CHARGING MY PHONE IN THE MEANTIME I'M WITHOUT A CHARGER I HAVE TO SPEND $40 $37 ON YOUR PRODUCT THAT I CAN NOT GET A CALL BACK IT'S PRETTY SAD NO RECIEPT WAS A GIFT BUT IT'S DEFINITELY YOUR PRODUCT
Hi Rolanda, I'm sorry to hear your MAGFAST Lux cable broke. The best way to reach out is always to email our customer service team.
We're a very small team and receive hundreds of outreach a day, and try to answer everyone as quickly as we can.
There is a warranty protocol to follow. If you email us we will send you a warranty questionnaire to determine if the damage is covered under the warranty and will quickly replace you cable if our tech team clears it for replacement.
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I was in the same boat until just a few days ago, except I preordered in 2018 not realizing that they were in the VERY early stages of development. I figured that it could be a year, but not 5.
In any case, I just got some of my preordered products. They do have a "status" page at https://***/status/ The only issue with that is that you need to find out which batch you were in. I ordered in 2018 and found out after contacting them that I was in batch 26, which is what the status page is showing as shipping now. So, you'd have to be past that.
It's really too bad that they can't give some sort of better update other than "shipping now" and "coming up next". Have you tried looking up your preorder on their site or emailing them directly?